Barclays state that due to them being such a big company bad reviews are to be expected, what a statement! They gave me a payment holiday due to coronavirus, I have received a letter from them stating that the payment holiday could now end and I could start making payments again, it states please call 03332027504 reinstate payments. Here where we begin, 1st call waited 1 hour 34 Minuites for someone to answer and put the phone down, good start, second call 9am when there lines open waited 40 minuite to speak to a lady from Liverpool to difficult a question for her to deal with, she just put the telephone down, twice now just placing receiver down no explanation, Third call got through after some 40 minuites, to difficult question, how much would my new payment be, he said I will put you through to an expert, on hold again, got through to a nice lady, question - how much will my new payment be monthly now my payment holiday is over? Once again still to difficult a question for a so called expert, I am now waiting for Barclays Bank to call me directly with the answer, unbelievable, still if they go out of business the government will bail them out with our money by increasing our taxes as usual and if all else fails let’s just Blaim the coronavirus for there inept training of there staff, this is written by a loyal customer of some 20 plus years who is fed up with people who can’t do the jobs they are paid to do, is it there fault or the people who pay, train and motivate them, in my experience the buck needs to stop with the employer, take some responsibility for your staffs inability