mortgage I opened my first Barclays account 15 years ago and have been a loyal customer since then. However my recent experience with Barclays mortgage team is so so bad that I am now losing the will to live. Everyone knows how stressful a mortgage process can be and Barclays mortgage process is way beyond our expectations, it has been a real TORTURE and nightmare for us! We submitted our application on 23 March and MA asked us to wait for the valuation to be carried out. Not until 18 May we found out three applications had been made on the same property and two of those must be cancelled before we can even queue for the valuation. This means we had been sitting around waiting for nothing for two months.(mess up 1) Cancellation took about two weeks and we finally had our valuation booked on 5th June. Then someone from Barclays told me my application got cancelled by MISTAKE?! The underwriters from India have cancelled the wrong one.......so we have to wait for the lady who cancelled my application to reactivate the case again on the system. But India is in lockdown!!! We have been waiting for months now for this technical issue to be resolved. (Mess up 2) Our valuation took place on 16 June and report was sent to Barclays on 18 June. And nobody contacted us after that so I called Barclays on 24 June for an update and was told the underwriters requested a cladding report on 22 June. But nobody has forwarded this request to me and so further delays. I emailed MA and asked why he had no idea about this new request and he blamed the system and underwriters. Surely Barclays business manager, communication channels and notification system are not delivering the customer service we deserve. (Mess up 3) I have made three complaints in total and customer service team can only find two on their system. I have been promised that someone would call me within 5 working days but 8 working days have gone and not a single call from Barclays. (Mess up 4) I have been waiting for a mortgage for nearly 100 days, this is insane! Not to even mention the amount of anxiety and distress caused by Barclays poor customer service. Being there with Barclays for 15 years and got the worst customer service experience ever. I feel really depressed and extremely disappointed in Barclays. The level of service and professionalism from this bank is shocking!