When my brother passed away it was just before Christmas and everything shut down. When we told them we had to leave to get back to our different states, Bare went above to get my brother's ashes back to my mother before she left, even when they told us due to Christmas there was going to be a 2-3 week delay! The agent looking after him was in contact often to let us know what was happening. As my brother lived in another state capital and we knew nothing about how the system worked the agent guided us through the whole process.
