My consultant was nice but given we were grieving and trying to process everything the first call she made to me was very overwhelming and wasn’t a pleasant experience. Too many questions, to bubbly on the phone - it was awful! she even apologised on our next call. More compassion is required for this role - it felt like a case of ‘just get the box ticked’. The booklets took many attempts to complete with soo many typing errors - an eye for detail is required for this, it shouldn’t be up to the grieving family to proof read for spelling errors. I asked for two ‘low key - less is more’ booklets to be designed but they were way over the top. I felt like Dee didn’t listen to me at all. On the day of the service the music list was not communicated from Bare and it was very stressful for me to have to write it all down for and the order we wanted it played in - I sent this list to Dee prior to the service, an obvious lack of communication. I also specifically asked in writing that the handwritten letters in the bottom of my husbands urn remain there with his ashes placed on top - this did not happen, they were removed when the ashes were placed in the urn. I also requested a large easel for my husbands portrait - the one Greg brought was broken and was not big enough to hold it. Dee had asked me for the dimensions but this was obviously not communicated. Lucky I had my own easel for another picture I had on display that could be used during the service. It was all disorganised from the beginning and very stressful. You need to get your business model in order - you are dealing with grieving families. The only good thing was that our Celebrant Kim Oslo was absolutely beautiful and perfect.