It was very timely that I saw the ads for Bare on TV - perhaps they'd just commenced advertising that way - as my sister became ill and was admitted to hospital. I was impressed that there were now ways to cut out the often gloomy funeral parlour situations, hidden costs, and usually an overall cost running into thousands. When Rosie died in March, there was no alternative decision to make! It was instantly reassuring to have Emily assigned to me as an Arranger, and she kindly answered some questions, or checked with the relevant area. I was even more impressed as I went along - there was a list of immediate actions, and things less immediate to be done, which I followed. There are things which someone who had never organised a funeral - and even those who had, probably - would know, such as using the Australian Bereavement Registry to stop mail. As my sister had had mental health issues most of her life, she had struggled with being understood and valued, with few people that she considered friends. The significant exceptions were those in her partner Peter's family, who welcomed her and cared about her wellbeing. So mostly for this reason, Rosie's niece and myself were agreed that a straight cremation would be appropriate, as there would be so few attendees. I was so pleased that your website showed choices of urns etc, and to see that Rosie's ashes came in the very pretty cherryblossom urn I chose. I will show it to the others at her ceremony before it is buried. I was very impressed with Isaac, who delivered the ashes to me in a very kind yet professional manner, and at the time he specified. One of Peter's nieces suggested that Rosie be interred with Peter (who had died some years before) in their family gravesite, which we all think Rosie would have wished, and this has been arranged. I don't think Bare could have helped with the one issue which has caused me and Peter's niece Lisa a lot of stress. My sister died on 24 March 2025, and of course we had to wait for her ashes to be delivered, and avoid the Easter break and Mothers Day for the interment. But it was almost impossible to get onto Frankston Memorial Park for weeks. Lisa and I left messages which seemed to vanish into the ether. In desperation we discussed a reserve date in June, in case we simply could not make arrangements with the cemetery for 17 May (2025). So my sister's ashes will have been stored at my house for five weeks, a situation which could have distressed some families I feel. They also omitted to give Lisa some of the necessary paperwork until two weeks before! As in, last week! It turns out that the person who had the organiser role was away on leave, and the cemetery had no backup for him, so enquiries just weren't responded to. I do think that this is a serious oversight. Cemeteries simply can't be unable to be contacted on week days. Let's face it, people are always dying, and need to be buried or cremated! It was also strange to have to ring the Frankston council switchboard, which was invariably busy, to get onto the cemetery. The council does own the park, however it would be much more workable if they had separate numbers! I have been mentioning to others the great help that Bare has given me so far, and after the interment I will be starting on the estate paperwork with Bare Estates. I have every confidence that I will receive the same level of courtesy and answers to any questions I might have, so am not losing any sleep over this. Very many thanks for this very much needed service which these two insightful men have set up. Death and funerals are not subjects easily discussed, but the traditional funeral procedure has surely needed a complete shakeup and overhaul. I will be booking my own cremation at some stage! NOTE - Unsure how to answer the following couple of questions, as Rosie's niece Alexandra, who was Rosie's administrator prior to death, who made the first contact, although I had suggested Bare to her.