I'm not a Barnes & Noble customer but my mom sent me an audiobook as a gift from them. When I tried to access the book I was told I had to enter credit card information. They stated that it is necessary due to copyright restrictions on the books. That makes no sense and I cannot see this as anything but a cheap trick to get your credit card information on file so they can pressure you into impulse purchases. From what I understand, the gift is non-refundable. The website is also super buggy. I will never be shopping with Barnes & Noble after this and I will encourage any future gifts to be purchased somewhere else.