I love Barnie's Coffee! However, my last purchase did not go well. I was mailed the wrong flavor of coffee. Contacted customer service. Was told to send back what I had received, and they would send out the original coffee I had ordered. I sent the coffee I had received in error back to Barnie's, but they never replaced my coffee. I waited and gave it some time to reach me, but had to contact customer service again only to find out they had never mailed my original order. They did make it right. I was sent 2 boxes of coffee, instead of 1. I know mistakes can happen. I would think a better effort would be made to correct a mistake in a customer's order.