I love the coffee & would normally rate Barnie's Excellent but, I placed an order for 10 bags of coffee during the April sale. I screwed up the order Barnie's did not. I meant to order 5 bags of Sweetheart's Blend & 1 bag of Santa's White Christmas. Mistakenly I ordered 5 bags of Santa's White Christmas & 1 bag of Sweetheart's Blend. Fiurst I contacted Barnie's by email & received an email back saying someone would be calling me. No one called me. I waited a few days then called the 800 number provided to me by Barnie's. I spoke to a rep telling her the problem & was told I would receive an email providing the address to send the coffee back for a credit & I would have to place the order again. No problem...will do. It's now May 12th, I placed the order in early April and have still not received an email with the address. That's no good customer service.