The booking process is relatively easy and painless instore at their Bearsden outlet. But oh my their refund process is horrendous. Despite many public assurances that "your money is safe" why is it that they cannot refund you? I guess they just ignore the consumer laws and do as they please. They keep saying that they are only agents and that they have to wait for the money from their tour operators. Eh, no my contract was with you. You are the company that took my money. Please avoid this scam company like the plague, or Covid19 because they simply ignore you and refuse to pay up. Avoid them. If there was a no star review I would do that.