I booked a very expensive family holiday to Florida through Barrhead travel and the experience has gone from bad to worse. I had to make 6 phone calls to chase a confirmation of my booking 'apparently their email was down for a week!' They never return my phone calls. I was promised a breakfast package option when I arrive at the hotel after to speaking to the hotel they don't offer a breakfast package and to top all the pain so far the hotel (is the US) have informed me that my booked has been cancelled by the travel agent Barrhead! I've made 3 calls today and the agent told me it had been sorted, I have no confidence in Barrhead so I've just called the hotel to check and my reservation is still cancelled on their books. I've been trying to call Barrhead since 8.30 and no one answers the phone it just rings dead. I would not recommend them.