After saving money by for several months my family and I thought we would book a holiday of our dreams at Ayr's Barrhead Travel. When I arrived in the store the staff ignored that i was there being left standing waiting on assistance for 15 minutes. When they finally found time to help me the travel agent staff were rude, dismissive and lacking in customer service. I then decided after 10 minutes in there shop that i was not happy to be booking through this operator and walked out the store telling the staff exactly why they were not getting my custom. When booking a holiday customers should be given excellent customer service as word of mouth can destroy companies.