Booked a holiday of a lifetime to Thailand at the Edinburgh Gyle branch. Their agent booked us internal flights as part of the package. Unfortunately we trusted her as we did not any better. Big mistake! Got to the airport to discover the flight had been cancelled. The airline was amazing & paid for a taxi for us to get to our destination which was only 2 hours away. Which begs the question why Barrhead booked us flights??! When I contacted Barrhead they ignored my email until I resent it to the company director. They then proceed to bypass my concern stating the airline had fulfilled their duty. Unfortunately this was not the problem. The booking of the flights was the problem. The agent should have given us the option to book or not. My advice would be to book your holiday yourself! Barrhead has dreadful customer service!