I am appalled at the customer service. My partner and I booked our honeymoon through the Glasgow Fort branch. We dealt with the manager Gemma Swindell, she talked us out of our destination choice and talked us into what looked like a fabulous hotel in a beautiful hotel. We booked and paid in full there and then. We received a letter at the beginning of April telling us there would be work carried out throughout the hotel at the time of our stay, we contacted the Glasgow Fort on 20.04.17 and were told that Gemma had moved to St Enoch's shop but Ryan would be happy to deal with our issue. Ryan asked us to give him a couple of days to sort this and he would get back to us. We have given Ryan 2 WEEKS and we still haven't heard from him. I called today and spoke to someone called Craig who told us the email Ryan had been waiting on was in his junk folder and he hadn't checked there. Craig said we could move hotels but we would be charged for this. Obviously we are not happy about this and I told Craig this. I then tried to contact Gemma again, I was told she was in another call and would call me back, after an hour I AGAIN called and asked to speak to Gemma, I didn't catch the call handlers name but he was rude and before I had finished speaking he hung up on me. We are now looking at claiming our money back and booking through another travel agent. I will never deal with this company again and will be advising anyone I know not to deal with them. It's disgusting how they've treated us after taking our money.