We have previously used longhaul 'experts' for USA but this time they made a mess of our itinerary, so we decided to try Barrhead as a friend said she always used them. From the start our agent Natalie McIntyre,was excellent. I had a basic itinerary in mind, and it depended on using Amtrak sleeper trains, which cut into our budget, but Natalie found us excellent hotels. I had two hotels in mind but she found better ones - Washington DC a 10 min walk from National Mall, opposite one of the Smithsonians and two blocks from Hard Rock Cafe. In Denver smash bang in the middle of Downtown, 100 metres from the station. New York close enough to walk to most places other than the 9/11 museum, and Chicago....Mid Downtown, overlooking the River Walk in the Langham (THE BEST). All hotels were nice quality, all had safes and air conditioning and all but one had a fridge. Best of all, Natalie was patient and professional in dealing with the original Holzilla, guiding me to better choices in hotels and airports. particularly, she suggested we fly from/to Edinburgh. We flew out of Edinburgh and it was an excellent choice. I overruled her on the way back (Basically because of trains from Edinburgh to Aberdeen) but T5 is so big its a major pain getting from the plane to the waiting area for the connection to Aberdeen, so I should have taken her advice. So all in all, THE BEST travel service for Long Haul