Their “on hold” info tells you that they have been voted the travel agent of the year by the industry but I beg to differ. They made me pay for a holiday on 23rd of August that I am taking on 14th December and then when I wanted to add parking at Tilbury Dock, a further £44 for four days , they charged me a £1fee to use my Visa Debit Card which is a free service with most other agents. When I protested and said that I would send a cheque instead, on principle, they said sorry we don’t accept cheques. I booked an almost identical mini cruise with another agent which I paid a lot less money for in high season with free parking and only wanted full payment ten weeks before. Moral of the story...... I won’t be using Barrhead Travel again!