The booking itself to Orlando ,which was made 19 months before our holiday was handled very well and I found the person who handled the booking very helpful.This was to be a special holiday for my daughter and myself after several years of 'saving up'.Obviously we were very excited as the date of departure approached.Our holiday,the park tickets and return shuttle transfers from airport to hotel were all fully paid well in advance. Unsure of when to expect our flight and park tickets, I contacted Barrhead Travel to be told we should recieve them three to four weeks prior to departure. When they hadn't arrived I contacted them again, only to be told the previous information was wrong and they should arrive about ten days prior to departure. When they hadn't arrived by Tuesday 26th September and we were flying out on Sunday 1st October, I contacted them for the third time to be told that the tickets had been sent to the branch at The Fort and we should have been contacted. It took several attempts to get through to The Fort as the calls kept getting diverted to The Forge. However when I finally got through, it was to be told that tickets were being sent by courier and they were still waiting for them. In the end I had to take a day off work on the Thursday to collect the flight tickets . Some of the park tickets were not there and they requested I come back later to collect them. This I could not do, but an employee did bring them to my door later that night, for which I was grateful. This being said, the anxiety and stress this delay caused spoilt what should have been an exciting lead up to our holiday. The late arrival of our tickets also meant we could not access certain things eg. Fast Pass for parks until we arrived which was an inconvenience we could have done without On arrival at Orlando airport, information given was to telephone the shuttle transfer on our arrival. We spent thirty minutes trying various telephones and asking for assistance, only to be told by a Thomas Cook rep that it was their job to contact the taxi. The holiday itself was enjoyable but the whole experience could have been improved upon if Barrhead Travel had kept us better informed.