The Manhattan at Times Square Hotel 14-20 October 2017
The hotel was in a great location, the staff were pleasant, the hotel was in need of refurb, but was clean and rooms were spacious, but.......
384 dollars "facility charge" charged for 2 rooms by hotel (30 dollars + 2dollars tax per room per day)- bill was put under the door at 5am on morning of departure - no mention of this by Barrhead or by hotel on arrival. We felt, having had a contract/booking with Barrhead, and paid for the flights and hotel,and that this was totally wrong - a small tourist tax - fine - but not this amount. One of our party had to pay this by credit card. Spoiled the end of the holiday and we are disappointed that Barrhead Travel would book us into a hotel without informing us/or being aware of such an addition to the cost.
7 years ago
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