We were promised an upgrade at a very expensive Italian hotel for our 30th wedding anniversary from a representative at Barrhead travel sicerburn branch. They stated that they had 5 internal upgrades they are issued by the company and we would be allocated one if we took up the offer of the holiday. On contacting the branch when the tickets arrived they informed us that all they could do was ask the hotel and nothing was available, If we were told this we probably wouldn’t have booked with them as I had cheaper prices on the internet. We were basically hoodwinked into signing for the holiday ,to all people thinking of using this company be careful as there is a lot of misinformation given to people. I will certainly not use this company again and would strongly urge other holiday hunters to steer clear. Regards.