Since I booked a holiday last year art a cost of £10.000 plus I have experienced no end of problems, as I would have lost my deposit of £3000 id I had cancelled I carried on with the booking.Tried to charge me for holiday insurance which I never asked for then argued about getting a refund saying that I Must have asked for it, always getting different people to deal with no continuity, different info from different people mostly wrong. The last straw was on my return we travelled premium economy to Miami and the should have been on to Edinburgh no flights due o the bad weather,so BA put us on the Glasgow flight in economy and despite BA saying we were due a refund from our travel agent Barrhead as we should have been in class they are adamant that we are not, going to send a recorded delivery letter to their MD.DO NOT use then they are worse that useless They don't even know that there a 2 classes of seating in BA local flights Edinburgh to London...not very expert I would suggest