We are due to fly to Spain on 4th August for 11 nights. Have contacted Barrhead Travel on five separate occasions now, each time leaving multiple weeks in between.. STILL no response. It is now under four weeks before we are due to fly and we have no idea whether or not our holiday has been cancelled. WE DO KNOW that our flights have been cancelled as spoke to a VERY HELPFUL TUI representative directly who was happy to confirm for us. We’ve also spoken directly with our hotel in Spain who were also very helpful and able to confirm the current status of our booking. It’s utterly shocking that your customers are having to do all the leg work themselves in order to find out what the hell is going on and whether to prepare for a holiday (with a 6 year old in tow) or not! All we want is confirmation that our holiday has been cancelled and our money back, regardless of how long the refund process takes! We’ve travelled with Barrhead a couple of times before and couldn’t fault, what WAS, their excellent customer service - never again!!