My holiday was cancelled in March due to coved 19. I was due to travel on 16th April. I am still awaiting a cash refund. No customer service at all .I did have contact 3 weeks ago when I was told we would get a refund but not to the original payment option. they took my husbands bank account number and sort code . I wrongly thought we would be getting the £6250 back. I have been told today It could be another 12 weeks. That would mean waiting 26 weeks for a refund. They are holding my money illegally Please steer clear of this company. I bet if you wanted to book a holiday they would be over you like a rash