We were due to fly to tenerife on the 18th June. Was told by staff at the Port Glasgow travel agent where we booked that a voucher would be offered if we re-booked for a later date. We were also told by staff that they could not guarantee that we would receive a refund, so wee took the decision in March to cancel, with the loss of deposit. Since found out that a full refund is guaranteed, so annoyed about this as well.Initially we had email contact to arrange this, but absolutely nothing since. It is approaching 4 months now since we cancelled and not so much of an email since. Barrhead travel were quick enough to take our payment, but not so good to refund. We fully understand the current situation, but 4 months is ridiculous.. Come on ...I have used you many times but you have definitely not performed as professionally as other companies.