Tried to support a local company by purchasing my holiday via their Falkirk branch. Barrhead have very strong policies in place regarding customer payment and holiday cancellation which they enforce, no debate, no discussion full stop. They have proved impossible to contact and really only want to see you in the store by appointment to book another holiday. The only letter I have had from then in 6 months is telling me they are unable to reclaim the flight costs and this will need us to complete lots of paperwork. We of course do not have these details because guess what the flights were booked by Barhead. They ask for passport details which they already have! This is just delaying tactics. I would encourage everyone to follow legal proceedings going via the ombudsman. Really poor performance Barhead.