Chris A.
I'm DONE with Barton. The good news: Their products look great and the quick-swap connectors are really clever. The bad news: Their silicone bands keep breaking at the connection point and they have NEVER followed through with their warranty promise. First one broke a few weeks before the year mark, but I didn't have my order number, so they never offered me a replacement or even a discount. I actually went ahead and ordered a new one because I loved it so much and within 6 months, that one broke too at the SAME spot. When I contacted support for that break, they completely ignored me. Didn't even respond to my emails So, third time's a charm. I went ahead and ordered a third one (I know, probably shouldn't have), but tried a new color. I thought maybe the green on black was the issue (tears were always in green silicone). I got it yesterday and guess what... the connector wouldn't budge. It had extra silicone in the hole where it slides back and prevented it from opening all the way. I was never able to even attach it to my watch. Such a waste of money. I'm absolutely done with this company. TERRIBLE customer service and a completely worthless warranty promise.
5 months ago
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