I placed this order a week ago, you assigned a tracking number to it last week, however it has not left your warehouse. This is a gift. Taking a week to ship is MUCH too long during the Holiday season! Please cancel this order ASAP. I just called to cancel it, the rep was very unhelpful. There was an issue with the call or the rep, he stopped speaking to me during the call. We were not disconnected, I was just not getting any response from him. You have my phone number on file from when ive placed my orders, however the rep decided that I wasnt worth a call back. I love your straps, but the customer service is not good at all, Im sorry to say.