I ordered my band. After a week without any updated shipping information I contacted customer support. I was lied to and they told me that the band had just shipped and i would receive shipping information soon. I did not receive any information. A week later I contacted customer service again for an update on shipping information. I recieved no response but shipping information was sent shortly after. Once I did recieved my order it was not the item I ordered and did not match the packing slip. I contacted customer service again to get the item I ordered (3 weeks after I initially ordered) and have yet to receive any reply. I would not recommend Barton to anyone and will not be buying from them again. Additional update. After trying to make it right and ship me my correct order, I had to contact customer service again since there was no shipping update after multiple weeks. A label was created but has not been shipped in over a month now. I have contacted customer service multiple times with no response. It has now been MONTHS after my initial order and I have not recieved the correct band yet. Customer service has been terrible and this company has done nothing to try to correct their mostakes.