Janette Kung
The bands are great but the logistics and shopping experience are frustrating. It is hard to believe there's still such a wide range of shipment time frame of 6-20 business days (basically a week to a month) in 2019! And eventually my shipment was lost. Your question below "How quickly did the company reply to your queries?" This is such a tricky question - when the options you provided are "6-12 hours", and "over a week", you are forcing/implying customers to choose a "nicer" answer to reflect the reality! I did the queries twice and I had to wait for more than 48 hours to hear from your company for the initial response. It was "fine" to wait 48 hours for the first responses but it's not fine to set up a question like this on a survey when the answer cannot reflect the reality. I was very excited when I placed the order and have been telling everyone about your nice watch bands. But taking the considerations of the above and also being asked to write a review before receiving your shipment (twice), I doubted if I would make any recommendations in the future.
1 year ago
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Barton Watch Bands has a 4.50 average rating from 1,965 reviews

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