Hi The hampers were well received although I could not examine the contents myself. My poor review relates to your support structures. 1. Ordering process was confusing and time-consuming with no clear confirmation that I had succeeded in ordering. As a result, I inadvertently ordered 2 hampers for one of my recipients 2. There was no way to cancel this on the system 3. You were not contactable by phone or email; I made repeated efforts to phone you, left messages and emailed you twice to cancel one of the duplicate hampers. No success. This left me significantly out of pocket (about 180 Euros) 4. There was no allowance for delivery charges to the same address; I had to get 4 hampers delivered to my home (because you would not deliver to hospitals) and had to pay full delivery charges on all 4. I will not be using you again. I think to be uncontactable for a 2 week period after ordering is not acceptable. If you did not have backup, you should not have accepted my order. Rory Dwyer 087 2592044