SCovey
The Hamburg Lexington location is as usual AWFUL. Havent been in 2 months due to horrible customer service last time. Decided to give them another try this morning. As soon as I enter the store I am greeted by 3 associates trying to hand me a basket to out items in, asking mtle what I’m there to purchase. I said I don’t need the basket for items, and I’m just looking around and I kept walking into the store. One employee trying to hand me the basket says she will bring the basket to me in a few seconds. Again, I said I don’t need it. Within 30 seconds here she comes with the basket, and now holding a candle telling me to smell it. I gave her a funny look, and she says “It’s her job to make me smell it”. I then put the item down I had planned to purchase, and told her this experience is worse than going to a car lot and being harassed by those sales people, and I walked out of that store. There were other items I was planning to purchase, but I can do without them and without shopping Bath and Body Works ever again. QUIT HARASSING YOUR CUSTOMERS!!! If they want assistance they can ask. If they want to smell a candle, they know how to do it on their own.
3 months ago
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Bath and Bodyworks has a 2.7 average rating from 43 reviews

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