Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.37

2.4 Rating 122 Reviews

30 %

of reviewers recommend Bath and Bodyworks

Company Reviews

Questions

Metrics

2.4

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 45%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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info@bathandbodyworks.com/

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Bath and Bodyworks 3 star review on 14th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received two gift cards from my granddaughter for two different occasions and when I went to use my first gift card, there wasn’t any money on it. I came home and looked at the other gift card and the PIN numbers had been scratched off.. I called the customer service line and got ahold of Sam after several minutes, then got hung up on. Called back and the next guy heard my story and hung up on me too. Foreigners, from another country, hard to understand. I am so disappointed in B&B works, this maybe my last time shopping there. Why should we have to call and check on why there isn’t any money on the gift cards that were recently purchased? Ve ray disappointed customer of 15 plus years.”

Helpful Report

Posted 22 hours ago

“This is not about the product, it’s about the customer service experience. I loaded 2 E Gift cards on BBW app to use during the 2024 candle sale. When I checked back the E cards were gone. I called several times and was informed the first call on 11/30/24 the E cards will be replaced within an hour but that info was not true. To shorten this complaint, I finally spoke to a supervisor and was told I should get them with 3 to 5 days but never received them. Then I spoke to another supervisor(Mary) she said she didn’t have No records of my complaint but she did agreed to replace one card which was actually a BBW E CARD but stated the other card # was not BBW but I tried to explain to her, it was a “4 For All E Gift card”, Meaning it wasn’t just a BBW gift card, I could use it at other retailers. I spend a lot of money with BBW for yrs and to be treated in this matter is very unacceptable. Consumers beware,DO NOT LOAD YOUR GIFT CARD ON BBW APP, they will come up missing and it will be a hard time to replace them, IF they will replace them.”

Helpful Report

Posted 1 day ago

“I absolutely love the scent In The Stars Candle. I wish it was available all the time.”

Helpful Report

Posted 1 day ago

“I am writing to formally express my disappointment and frustration regarding an incident that occurred while placing an order over the phone with a customer service representative at Bath & Body Works. On December 10, 2024 I placed an order for an item on sale priced at $3.50. During the call, I explicitly authorized the representative to charge the amount to my card. I was assured this would be done. However, upon picking up my order the following day, I discovered that my $16.95 reward coupon had been used without my permission to complete the transaction. This became evident when I attempted to use the reward coupon in-store to purchase another item for $16.95. To my surprise, I was informed that the coupon was no longer available because it had been applied to the $3.50 purchase the previous night. Upon returning home, I immediately contacted customer service to rectify the situation. Unfortunately, I was informed that nothing could be done to resolve the issue. Specifically: They would not charged the authorized amount of $3.50 to my credit card. They would not reinstated my $16.95 reward coupon, earned through prior purchases, that was wrongfully applied This error was not mine, and yet I am now unfairly deprived of my earned reward and have received no satisfactory resolution.”

Helpful Report

Posted 2 days ago

“Placed order for pickup this morning . All iiems were available in store … 10 minutes before closing they cancel my order and say items weren’t available .. said money would be back in my card in 2-3 business days.. so who was working the online orders today? Poor management. Southaven Towne square”

Helpful Report

Posted 5 days ago

“Herb experience I had a superb wonderful experience at the Fairfield mall by Bath & body Works, the clerk, Nikole was amazing”

Helpful Report

Posted 1 week ago

“I went in for a few items for my female friends and family. RUKIA at the Fairview park mall helped me out . She greeted me with a nice smile and no selling pressure. After I picked out some items I asked if I could leave them there as I had one more place to go. " Not a problem..i'll leave them behind the counter for you for when you are ready to purchase." When I returned.. they were ready for me. Thank you RUKIA for your friendly service!”

Helpful Report

Posted 1 week ago

“They member rewards are great. But they offer you $15 off of your purchase. The problem is before you can click on this offer, it disappears from the screen. Not cool or professional.”

Helpful Report

Posted 1 week ago

“Don’t order online. They’re substituting items without notifying customers. This is bad business. I just got off the phone with customer service asking them why they changed my order. I just happened to go online to check my order status and saw the changes. They substituting higher priced items. Customer service told me they couldn’t do anything about it because it already shipped. I don’t think it shipped yet that’s just what they’re telling customers. So now I have to fix this and go to the closet B&B and physically stand in line just to complain to a sales clerk and its not her fault for her to give me a complete refund on all eight items. I’m done with them. I’ve been a customer of B&B for many years and they have sneaky business tactics.”

Helpful Report

Posted 1 week ago

“I use to love this company but now it seems like everytime I order its ALWAYS something, I have started buying from Walmart they ALWAYS have what you want and its actually a sale. I hate when they mark the price up then say its on sale, that's just calling me stupid, thanks!!”

Helpful Report

Posted 1 week ago

“This company is going down the rabbit hole. After speaking with customer service for over an hour without resolution. The customer service representative in any way showed was able to handle the phone call with customer service satisfaction and then he hung up.”

Helpful Report

Posted 1 week ago

“olet by Bath & Body Works Chat History Hi Violet! bot avatar Violet 02:09 PM Please review and agree to continue By checking this box and clicking below, you agree to our posted Terms of Use & Privacy Policy and acknowledge that you’re chatting with our automated AI assistant, chats may be retained by us with our service providers, and that responses are informational only and may contain errors. Begin chat Cancel bot avatar Violet 02:10 PM Hello there! My name is Violet. It's nice talking with you. 😊 I’m available for support 24/7. If you need help from an associate, I’ll direct you during our hours of operation (6am - 2am ET). People usually ask me about these topics: With 5 buttons or links in Support with my Order Delivery Promos Rewards Returns & Exchanges 02:10 PM Returns & Exchanges bot avatar Violet 02:10 PM What can we help you with? With 3 buttons or links in Return options Refunds Replacement 02:18 PM I mistakenly picked testers for my bathroom spray & when I went in today at the Wrentham store to exchange. Am talking with this kind lady who is helping me to exchange the tester sprays, then a lady from the back her name is Renata comes with an attitude she doesn't even ask or know what is going on and asks me if I purchased the sprays there at the store and I ask her to look at the physical receipt to see for sure I purchased it there and she goes ahead to tell the nice lady can deal with it in a very rude way and am like how in the hell did this Renata lady crackhead get employed in that store. These are kind of people who make the customers not to come back coz of such kind of nasty experiences. Anyway the nice lady assisted me and I was happy.”

Helpful Report

Posted 1 week ago

“I placed an order and realized I forgot the discount code. I followed the directions to cancel order (immediately after placing order) and it asked the question why you want to cancel. I answered it and the site just stopped. So I did it again. Stopped at the same place again. Did it a few more times and it finally said we can’t cancel your order I’ll get you an agent. Agent says sorry you can’t cancel now. We will send it and you have to take it to a store but you won’t get a full refund. So I got screwed out of tax and shipping because I followed the directions on how to cancel order and because it didn’t work I got penalized. I will stop buying from this store.”

Helpful Report

Posted 2 weeks ago

“You’ve changed the size of the hand sanitizer sprays. I have been a faithful customer with y'all for YEARS! I love your spray hand sanitizers and use them in our home, on the go, in our vehicles, in my purse and as gifts. The 3 oz size has been perfect. Imagine my shock when i picked up my order, only to find you’ve changed the size now to 1oz sprays and have no plans to offer the 3oz sprays anymore. Bad move Bath and Body Works!”

Helpful Report

Posted 2 weeks ago

Helpful Report

Posted 2 weeks ago

“I absolutely love the products but they charged wrong card and refused to fix the problem”

Helpful Report

Posted 2 weeks ago

“They have become terrible to deal with, coupons do not work, and limited sale items can be used”

Helpful Report

Posted 2 weeks ago

“I was in the Longview, TX store on Sunday the 24th. There was a young lady there named Ecstasy who went above and beyond. She was extremely helpful, kind, she had a smile on her face the whole time and never got frustrated with me. She is and AMAZING young lady. With her treatment of others and that pretty smile, I'm sure she will go far in life, and I wish her the best!”

Helpful Report

Posted 2 weeks ago

“I love the candle fragrances at Bath and Bodyworks. They are not overwhelmingly strong but not weak as so many other products are. I want to smell a candle if I light it. I ordered online with a free shipping option. Keep up these offers!”

Helpful Report

Posted 2 weeks ago

“I am very unhappy with the size of these mini body cream products. Sure, these products were on sale for close to $2.50 but are typically around $8 for full price for the minis.. which hardly have anything in them at all. Far less product than I was picturing and I'm highly disappointed. Don't get me wrong, I love bath and body works and think their products smell great but the body creams are not worth the price. The scent is certainly good, I do love all the scents of the products that I received today, especially strawberry snowflakes and twisted pepper mint. Especially Strawberry snowflakes though! I got another one as well, champagne toast, but it doesn't smell good on me. Then again all body creams react differently to a person's Ph balance so they might smell differently on everyone. Either way, great product, super hydrating.. I was definitely expecting larger bottles though.. this is certainly not worth the price for a full price minis item. The full size body creams are probably worth the money and appear to have maybe 2 and a half times the amount of product. Was highly disappointed.. one of these probably wouldn't even last a month. The mini body spray is pretty small too, but their body spray lasts a lot longer.”

Helpful Report

Posted 3 weeks ago

Bath and Bodyworks is rated 2.4 based on 122 reviews