Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.23

2.2 Rating 177 Reviews

26 %

of reviewers recommend Bath and Bodyworks

Company Reviews

Questions

Metrics

2.2

Based on 177 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 13 items when they had the hand soap on sale for $2.95 ea on line Fed Ex damaged it in transit- they sent it back ( no delivery) I never heard back from BBW, I had to call , so they replaced my order at the full price of what it is now $7.95 The original e- mail said , they would replace Everything , honoring the sale price , so now I’m only getting 7 out of 13 items purchased BBW , needs to send me the other 6 soaps Not happy at all , the salesperson in the store was very rude ! And didn’t want to deal with it I would like a response back or I’m calling their headquarters So far I have no product , was purchased with a gift card , no refund”

Helpful Report

Posted 3 days ago

“Unbelievable!! I don’t even want to shop here anymore! I use the app exclusively and all it does is glitch. It switches locations, adds random things at checkout, tells me things aren’t in store I have NEVER had so many issues with an app in my life!! I was on the phone with CS when this happened and trying to get a coupon replaced that was used on an order that got cancelled and just hung up. I’m beyond disappointed and frustrated. Every single time I want to order this happens.”

Helpful Report

Posted 2 weeks ago

“The worst experience with Bath & Body Works. Placed an order of 100$ , received an email stating that my order was delivered. But it was not. Contacted customer service and they told Me to call back in 24 hours because my order was in transit and delayed. Next day nothing, another day goes by and nothing so I contacted them again and I was told that my order was sent to a freight forwarder and I had to contact them because they are not responsible at that point. The rep name is Jude, and Ami tried to ask for the name and number for the freight forwarder and she did not respond and just asked if I had any other question or concern. I replied YES, and proceeded to ask for information to contact the freight forwarder and she disconnected. I am very upset and out $100 I feel that it the responsibility of Bath & Body Works to ensure the vendor the use to ship products is reliable and will deliver correctly. I have tried contacting them several times and I don’t get a straight answer. Just the same. This is upsetting.”

Helpful Report

Posted 1 month ago

“I placed an on line order, after 3 days I was notified by email that it had not been shipped yet, I needed this by the 20th for a birthday gift, but the email said it would not arrive until the 23rd. I tried cancelling my order on line, however that turned into a joke by having to chat with a robot...then tried calling and was on hold for 17 minutes. I'm beginning to think they are owned by Shien or Temu.”

Helpful Report

Posted 1 month ago

“My usual routine is to order online and to pick up my wallflowers from Bath & Body Works at Huebner Oaks in San Antonio TX, near my home. This time I’ve ran into Diana she’s super helpful and went above and beyond the call. Helped me with my rewards, etc. It’s like a breathe of fresh air with this visit. Thanks Diana. You’re a jewel in the rough. You’re the Best! You made my day.”

Helpful Report

Posted 1 month ago

“I am writing to report an experience I had at the Bath & Body Works store located at Poplar & Ridgeway. About 30 minutes ago, I visited the store and purchased plug-ins. Due to store policy, there is a limit on how many items I could purchase, and I had a coupon to use. The associate (who identified herself as the store manager) told me I could only apply my coupon once, rather than allowing me to use it on my second purchase of plug-ins. I explained that I would have bought more items if I could use the coupon more than once, as the coupon’s value could be applied across multiple purchases in a single visit. The associate claimed she had thrown the coupon away and insisted that the coupon could not be used more than once. Based on my prior experience working at Bath & Body Works, I know there are codes or procedures that can allow a coupon to be applied more than once, especially when splitting purchases in a single visit. This approach makes business sense because it can increase overall sales and customer satisfaction. I feel that the associate was rude and unprofessional, and her handling of the situation may have caused potential loss of sales for the store. The experience did not reflect the customer service standards I expect from Bath & Body Works, or from the brand I know. I would like to request recurrent customer-service training for the associate in question, who identified herself as the store manager (Donna). I believe this training is necessary to ensure better customer interactions, proper handling of coupons and promotions, and to prevent similar incidents in the future. For reference, I have noticed that another Bath & Body Works location at Oak Court Mall provides better customer value and service, and I intend to share my experience on my social media accounts to inform fellow shoppers.”

Helpful Report

Posted 1 month ago

“POOR CUSTOMER SERVICE!! Preface with everytime I walk in that store I spend $180-200 and that not exaggerated. Store #2820 the associates name in Kerry. He was so rude and totally worthless. I had a candle that didn’t burn right and was wanting to replace it! He said he couldn’t bc it was old. If I would have known I needed the receipt, I would have brought it. It was purchased April 2025 NOT OLD! NOTE: About 2 yrs ago I had a similar situation, the associate said, no problem, just go get another one. Of course, the same one wasn’t in stock. Picked up another one, no issues at all. But today, was just another Customer Service Rep that FAILED MISERABLY and doesn’t know how to treat customers AND his smartalic attitude made things worse. He should be fired! I fully expected to spend another $200 today, but walked out.”

Helpful Report

Posted 2 months ago

“Half of my order is gonna ship but the other half I have to drive and pick up my order … mind u I’m already paying the same amount of shipping fee… I want all my order ship to my house… is this something new??? If it is it sucks!!!”

Bath and Bodyworks 1 star review on 27th September 2025

Helpful Report

Posted 2 months ago

“I'm very unhappy with bath and body works. They sent me email that I got a birthday gift. Then it disappears from my email and I call the company many of times and they still won't accept it as much as money.I spend at this place.They should accept it.”

Helpful Report

Posted 2 months ago

“Order Number 00474271196363 Soap pumps on 3 bottles were not secure and ran out into the box and all over the other products. I will never order online again from this company. Such a damn mess!”

Helpful Report

Posted 2 months ago

“They had a recent add ,2 3wicks for $26 thru September 15th. I got off work at 2pm went in to the store about 245pm and was told that sale ended earlier that morning. I have never heard of an add that is only good a partial day. The 15th ends at 11:59 pm not before noon! We left.”

Helpful Report

Posted 2 months ago

“I really liked the scent “fresh rainfall and fresh rainfall & linen” of the foamy hand soap. Please tell me whyThese too disappeared very quickly.. the scent was so clean and refreshing. Please bring them back.”

Helpful Report

Posted 2 months ago

“I really like the candles, but they need to stop pressuring people into giving out their email address. It took me forever to unsubscribe from the barrage of emails. It keeps me from shopping there and buying candles, the opposite of their goal. I recently tried again and at checkout the cashier said I could manage the emails I received. Here's the thing: I WANT NO EMAILS FROM YOU. NOT ONE. STOP THE PRESSURE. Let me buy your candles in peace. Once again, this will keep me out of their store.”

Helpful Report

Posted 2 months ago

“I attempted to return candles that I spent $150 on. I became alerted, news alerts, that the candles I had purchased were a danger to me. The candles would burn black and had exploded in another customers face. I was meet with negative comments. I was told that I would have to pay for the shipping back, which I refused. I believe that Bath and Body Works is not and will take responsibility for faulty products. I do not believe I should have to pay to return products that explode and cause customers damages. I will not, in the future, do business with Bath and Body Works. I am awaiting a class action lawsuit, which I will more than happily join.”

Helpful Report

Posted 2 months ago

“Staff Bath and Bodyworks at AEON BANDARAYA MELAKA NOT FRIENDLY..very rude attitude with customer..”

Helpful Report

Posted 3 months ago

“I do not like the new policy On how you can use rewards You can’t get much you can’t buy Wall flowers, hand soaps , hand soap containers, you can’t even get a free candle that’s on sale . So big deal you heat a $18.95 that you can’t use everything that’s in the price range you can’t get it . It makes me want to just walk away from the store completely”

Helpful Report

Posted 3 months ago

“💀 Just a PSA Before You Order from Bath & Body Works Online 💀 Ordered directly from bathandbodyworks.com. Not Etsy. Not Wish. The real site. My package never arrived, so I reached out. First, customer service said they’d refund me—great. Then they pulled a full 180 and told me the package was “delivered to a freight forwarder” and they’re not responsible anymore. 👀 I live in New Jersey. I’m not shipping bath bombs to Bora Bora. They literally tried to blame a shipping ghost. It wasn’t until I made noise (shout out to X and Facebook) that they magically decided to issue a refund. I’m not looking for freebies. I just want folks to know: if anything goes sideways with your order, be prepared to fight for it—because they’ll absolutely try to shrug and walk away. 🚩 Candles smell great. Customer service? Smells like 💩”

Bath and Bodyworks 1 star review on 4th August 2025

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Posted 3 months ago

“I remembered when I got my package that I had told myself never order from here again, I can't believe I forgot. It came like the last box, full of glass containers just thrown haphazardly into the box with no protection or wrapping so they could slam against each otger on transit, and even the 'bubble plastic', which was deflated so not sure why it was even added to the box, was just laid on top of them, providing zero purpose. The box with 2 was open and one of them was laying in the box with the others. So, no surprise that, just like my last order, there was a broken one and it reeked to high heaven, the box was even stained by it. I included pics so you can see how much 'care' their people put into packing GLASS for mailing. I won't forget this time.”

Bath and Bodyworks 1 star review on 11th July 2025

Helpful Report

Posted 4 months ago

“Very disappointed I could not get my wall flower plug as part of my reward. This was the main reason for going in today since the reward expires on 7/15. Bring the rewards back please.”

Helpful Report

Posted 4 months ago

“Store 81274, Trinity Valley SC, Carrollton, Tx Mariah, store manager was very influential in my purchases by knowing the content of the immense number of body wash fragrances. Emma complemented with ease in check out. Definitely will return for my next selection. Mariah was very concerned about my enjoying my selections to match my experiences.”

Helpful Report

Posted 4 months ago

Bath and Bodyworks is rated 2.2 based on 177 reviews