Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.31

2.3 Rating 160 Reviews

28 %

of reviewers recommend Bath and Bodyworks

Company Reviews

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Metrics

2.3

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I remembered when I got my package that I had told myself never order from here again, I can't believe I forgot. It came like the last box, full of glass containers just thrown haphazardly into the box with no protection or wrapping so they could slam against each otger on transit, and even the 'bubble plastic', which was deflated so not sure why it was even added to the box, was just laid on top of them, providing zero purpose. The box with 2 was open and one of them was laying in the box with the others. So, no surprise that, just like my last order, there was a broken one and it reeked to high heaven, the box was even stained by it. I included pics so you can see how much 'care' their people put into packing GLASS for mailing. I won't forget this time.”

Bath and Bodyworks 1 star review on 11th July 2025

Helpful Report

Posted 4 days ago

“Very disappointed I could not get my wall flower plug as part of my reward. This was the main reason for going in today since the reward expires on 7/15. Bring the rewards back please.”

Helpful Report

Posted 1 week ago

“Store 81274, Trinity Valley SC, Carrollton, Tx Mariah, store manager was very influential in my purchases by knowing the content of the immense number of body wash fragrances. Emma complemented with ease in check out. Definitely will return for my next selection. Mariah was very concerned about my enjoying my selections to match my experiences.”

Helpful Report

Posted 1 week ago

“I made an order, then my card got hacked”

Helpful Report

Posted 2 weeks ago

“I ordered online they sent one bar of soap in a medium box with bubble wrap the other day then today I get a box with 46 items in it with no bubble wrap one of my hand soaps have busted all over every item tell me how this makes sense”

Helpful Report

Posted 2 weeks ago

“Every year, I look forward to the Semi-annual sale but this year, it is very disappointing!!! None of the good fragrances are on sale!! The good fragrances are buy 3 get one free. The prices are ridiculous!!”

Helpful Report

Posted 3 weeks ago

“Semi annual sale...awful! Sale items limited ie my favorite hand soaps not on sale. Prices outrageous...$9.00 for small items near register! $15. for body care. Very disappointing.”

Helpful Report

Posted 4 weeks ago

“It didn't. I have spent a lot of money at this store but NO MORE. I had a reward for $18.95 that I could cash in today. I have been wanting a candle holder but was told it was no longer a reward. A small, petty thing on your company's. If a customer spends their money and you offer a reward they should be able to get anything in the store. Because of your new policies, you just lost a good customer. You won't be seeing a credit card with my name on it at any of your stores!!!!!!! I can't wait to tell my friends.”

Helpful Report

Posted 1 month ago

“New rewards suck. You can no longer get any candle holders or wallflower plug ins. Terrible.”

Helpful Report

Posted 1 month ago

“Went to NEX branch and serve by Irah. She is very attentive, helpful, and recommend lot of good stuff. Do come and visit and look for Irah and the other Filipina lady who is so welcoming ( forgot to get her name)”

Helpful Report

Posted 1 month ago

“No longer able to access my account and points without downloading the app. 2 service representatives resting my password and then hanging up on me, the third one being someone who gave the ultimatum of using the app only”

Helpful Report

Posted 2 months ago

“So i ordered some items on a Wednesday night. Thursday morning a sale comes on for buy 3 get 3 free which would make a difference of about $30. I talk with customer service but they can't cancel the order because it's been "released" (whatever that means) but hasn't been shipped AND they can't do a refund on the difference. I am told to place a new order, then when i receive the first order, do a return AND I have to pay for shipping it back. What kind of customer service is that when you can't do a refund? Extra work and time and energy on everyone's part. I plan not to buy from them anymore. When i asked for a supervisor as well, they would not transfer me either.”

Helpful Report

Posted 2 months ago

“My favorite lotion is At the Beach. When I went to the store in Southaven MS, I thought they were out. Patrice, employee at this store, went out of her way to find it for me. She was pleasant, helpful and got my lotion. She deserves some kudos for great service.”

Helpful Report

Posted 3 months ago

“Missing items in shipment again. Of course it was the most expensive item. Customer care does not answer on chat, tried 5 different times during open hours. Only the bot responds, then nothing. No phone, no email options. No way to reach them. I will NEVER order online again.”

Helpful Report

Posted 3 months ago

“The fantastic help I received today from Jay @ the Bug Beaver & Rochester store in Troy,Mi was incredible ! He knew exactly what products I was requesting, took me directly to the location & I was in & out of the store within 5 minutes. I also was able to let Meli, the “boss” know how pleased I was w/the service I received & suggested giving Jay a raise! She was very appreciative of my comments & it was very apparent that she too was very dedicated to great customer service which I definitely received!”

Helpful Report

Posted 3 months ago

“I bought 2 bottles of Japanese Cherry Blossom Travel Size Body Lotion. And there is an offer of Buy 2, Get 2 but didn't get another 2 bottles. Support says while adding in cart, customer have to add free bottles also means instead of 2 have to add 4 bottles. But it's not written on checkout page. They say it's written in terms and conditions. Every time how is it possible to read terms and conditions. Who will not like to get free offer. Support refuse to consider my issue. They are cheating customer.”

Helpful Report

Posted 4 months ago

“Wallflowers damaged my outlet. Will never purchase BBW wallflowers again! 😠”

Helpful Report

Posted 4 months ago

“Bath&Body Works strikes again! I was giving a gift card for Christmas 2024 and just used it Feb 2025. I've never ordered online before and so I thought I'd try it. I was giving the information that my product would be delivered on the 6th of Feb after only putting in my order on the 2nd. It showed up 2 days early and I'm so happy with it. Love the mists and lotion already!”

Helpful Report

Posted 5 months ago

“Ordered online, received no response as proof of purchase, yet money was taken from account. Goods had not arrived in 2 weeks, 1st email sent that they responded too, apologising, and saying they will look into it and get back to me. After another 2 weeks, still no reply, so another email sent with no reply, and since another email sent with still no reply, so they have taken my money and I have received no goods. Extremely disappointed with this company, don't do business with these people.”

Helpful Report

Posted 5 months ago

“I bought several items from this store online. I really loved the fragrance that I got from the store. When I received the items from online they had no smell at all and the ones from the store, after a few weeks, had no smell at all either. I will never buy anything at all from this place.”

Helpful Report

Posted 5 months ago

Bath and Bodyworks is rated 2.3 based on 160 reviews