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Bath and Bodyworks Reviews

2.3 Rating 150 Reviews
28 %
of reviewers recommend Bath and Bodyworks
2.3
Based on 150 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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No longer able to access my account and points without downloading the app. 2 service representatives resting my password and then hanging up on me, the third one being someone who gave the ultimatum of using the app only
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Posted 2 weeks ago
So i ordered some items on a Wednesday night. Thursday morning a sale comes on for buy 3 get 3 free which would make a difference of about $30. I talk with customer service but they can't cancel the order because it's been "released" (whatever that means) but hasn't been shipped AND they can't do a refund on the difference. I am told to place a new order, then when i receive the first order, do a return AND I have to pay for shipping it back. What kind of customer service is that when you can't do a refund? Extra work and time and energy on everyone's part. I plan not to buy from them anymore. When i asked for a supervisor as well, they would not transfer me either.
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Posted 3 weeks ago
My favorite lotion is At the Beach. When I went to the store in Southaven MS, I thought they were out. Patrice, employee at this store, went out of her way to find it for me. She was pleasant, helpful and got my lotion. She deserves some kudos for great service.
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Posted 1 month ago
Missing items in shipment again. Of course it was the most expensive item. Customer care does not answer on chat, tried 5 different times during open hours. Only the bot responds, then nothing. No phone, no email options. No way to reach them. I will NEVER order online again.
Bath and Bodyworks 1 star review on 5th April 2025
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Posted 1 month ago
The fantastic help I received today from Jay @ the Bug Beaver & Rochester store in Troy,Mi was incredible ! He knew exactly what products I was requesting, took me directly to the location & I was in & out of the store within 5 minutes. I also was able to let Meli, the “boss” know how pleased I was w/the service I received & suggested giving Jay a raise! She was very appreciative of my comments & it was very apparent that she too was very dedicated to great customer service which I definitely received!
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Posted 2 months ago
I bought 2 bottles of Japanese Cherry Blossom Travel Size Body Lotion. And there is an offer of Buy 2, Get 2 but didn't get another 2 bottles. Support says while adding in cart, customer have to add free bottles also means instead of 2 have to add 4 bottles. But it's not written on checkout page. They say it's written in terms and conditions. Every time how is it possible to read terms and conditions. Who will not like to get free offer. Support refuse to consider my issue. They are cheating customer.
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Posted 2 months ago
Wallflowers damaged my outlet. Will never purchase BBW wallflowers again! 😠
Bath and Bodyworks 2 star review on 14th March 2025 Bath and Bodyworks 2 star review on 14th March 2025
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Posted 2 months ago
Bath&Body Works strikes again! I was giving a gift card for Christmas 2024 and just used it Feb 2025. I've never ordered online before and so I thought I'd try it. I was giving the information that my product would be delivered on the 6th of Feb after only putting in my order on the 2nd. It showed up 2 days early and I'm so happy with it. Love the mists and lotion already!
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Posted 3 months ago
Ordered online, received no response as proof of purchase, yet money was taken from account. Goods had not arrived in 2 weeks, 1st email sent that they responded too, apologising, and saying they will look into it and get back to me. After another 2 weeks, still no reply, so another email sent with no reply, and since another email sent with still no reply, so they have taken my money and I have received no goods. Extremely disappointed with this company, don't do business with these people.
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Posted 3 months ago
I bought several items from this store online. I really loved the fragrance that I got from the store. When I received the items from online they had no smell at all and the ones from the store, after a few weeks, had no smell at all either. I will never buy anything at all from this place.
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Posted 4 months ago
I shopped with Bath and body Works for 30 years as a very loyal customer and also bought holiday gifts there for all of my friends and family, but that ends today. Their online customer service has been outsourced and I have never had a worse experience than I did this Christmas. I bought $200 worth of items that were lost by FedEx within the first week which is clearly not their problem but from that point, I spoke to customer service four different times including two different supervisors at which time each person told me they re-ordered my order and then when it never arrived, I would Speak to a supervisor who would tell me they re-ordered incorrectly and say they were re-ordering themselves they claim to have re-shipped my products yet I never received any tracking or one single email from the time. The first package went missing. They gave me the runaround and gave me zero compensation for all of the trouble and the fact I had no Christmas gifts to give out here. I am six weeks later still fighting for this package to arrive and I was finally told all they could do for me is give me a refund. I’m in hospitality myself and when I screw up somebody’s order, I pay for it out of my own pocket. I have never had worse customer service experience in my life and as much as I love their products, I won’t shop with them again if hell freezes over because I’ve never been treated with such disregard for my money, my loyalty and as a human being, the first supervisor I spoke to said he was sending me a coupon and even though they were regular coupons that you get in the mail not of any real value I never received it. We went over my email address multiple times being that his accent was so thick but it’s clearly in the company’s records because they emailed me all the time though I have not received one email since the day the first package was lost even though each time I was told that my order was being re-ordered I’m thoroughly disgusted and will shout it from the rooftops anywhere I can, and I literally have never written a complaint about any business in my life
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Posted 4 months ago
Bath and Body Works at KL East Mall. The staff - Mohaimin was very pleasant, friendly & helpful. He even showed & introduced to me some nice fragrance. Good job Mohaimin. Bath and Body Works is lucky to have staff like you
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Posted 4 months ago
The customer service is just terrible! They dont answer the chat they dont answer the call! I was charged the wrong mount and i dint know how to solve this!!! Very disappointed!
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Posted 4 months ago
Stronger scents, excellent. Customer service, number 1 candle sold.
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Posted 4 months ago
Bath & body works app is the biggest piece of garbage on the internet today it doesn't work whatsoever and I've spent countless hours trying to get it to work. I've just spent 3 additional hours trying to get one purchase to go through and it took me back to my cart over a dozen times so that I could remove the items that it said was out of stock by the 12th time of going to the page where I type in my card information it then again brought me back, and had me take even more items off that it specifically said we're in stock, when I was on the previous page. After doing that enough times, then I was not up to enough spent to get free shipping. After going for the 13th time and adding my items to a number way more than I wanted to purchase for any one single item just to get the amount up it then kicked me off again and made me type in my information all over again and by then I had given up. The app should have all of its bugs fixed and be able to be used by customers and there should be some sort of compensation for customers that are unable to get the app to work no matter how many hours they spend trying to get it to work when it is the fault of bath and body works.
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Posted 4 months ago
I truly wish there was a option to choose a lower score . Thank you for RUINING MY CHRISTMAS!!!! I placed a order for my granddaughter on December 13th ...was told I've would have it on the 18th -24th ....ok fine not seeing her till the 26 awesome.... Here it is the 27th after calling customer service and having it one day shipped I got HALF MY ORDER!!!??? your kidding me!!!! I have requested the rest of the order be cancelled and that money refunded.... however I truly believe the whole order should be refunded
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Posted 5 months ago
Mandarin in Jacksonville Bath and Bodyworks [CUSTOMER SERVICE +1 8O5 41O 56OO ] Bath and Bodyworks 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 Florida. I have a house cleaning company and I went to buy gifts for my clients and maybe because I wasn't tidy, the salesgirls weren't paying attention to me and didn't wait for me to finish looking and were already arranging the products. I was very sad that people like this still exist. Who judge by appearance.
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Posted 5 months ago
I'm giving three stars because the products are very good. This week alone I bought 14 products to give as gifts to my clients. What made me sad was that I received very poor service at the store located in Mandarin in Jacksonville Florida. I have a house cleaning company and I went to buy gifts for my clients and maybe because I wasn't tidy, the salesgirls weren't paying attention to me and didn't wait for me to finish looking and were already arranging the products. I was very sad that people like this still exist. Who judge by appearance.
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Posted 5 months ago
I order 4 candles online, I typically will pick them up at the store but the scents I wanted were only available for shipping. The way the candles came I knew they were not going to be in good shape. 3 of the candles came right out of the jar and were full of shavings and one was completely cracked-glass shattered. For the cost, I would expect much more of a higher quality. Will not be ordering from them again, will go back to Goose Creek for my candles!!!!! Tried adding pictures here but will not let me.
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Posted 5 months ago
I received two gift cards from my granddaughter for two different occasions and when I went to use my first gift card, there wasn’t any money on it. I came home and looked at the other gift card and the PIN numbers had been scratched off.. I called the customer service line and got ahold of Sam after several minutes, then got hung up on. Called back and the next guy heard my story and hung up on me too. Foreigners, from another country, hard to understand. I am so disappointed in B&B works, this maybe my last time shopping there. Why should we have to call and check on why there isn’t any money on the gift cards that were recently purchased? Ve ray disappointed customer of 15 plus years.
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Posted 5 months ago
Bath and Bodyworks is rated 2.3 based on 150 reviews