Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.32

2.3 Rating 151 Reviews

28 %

of reviewers recommend Bath and Bodyworks

Company Reviews

Questions

Metrics

2.3

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Email:

info@bathandbodyworks.com/

Write Your review

Tell us how Bath and Bodyworks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wallflowers damaged my outlet. Will never purchase BBW wallflowers again! 😠”

Helpful Report

Posted 2 months ago

“I am very unhappy with the size of these mini body cream products. Sure, these products were on sale for close to $2.50 but are typically around $8 for full price for the minis.. which hardly have anything in them at all. Far less product than I was picturing and I'm highly disappointed. Don't get me wrong, I love bath and body works and think their products smell great but the body creams are not worth the price. The scent is certainly good, I do love all the scents of the products that I received today, especially strawberry snowflakes and twisted pepper mint. Especially Strawberry snowflakes though! I got another one as well, champagne toast, but it doesn't smell good on me. Then again all body creams react differently to a person's Ph balance so they might smell differently on everyone. Either way, great product, super hydrating.. I was definitely expecting larger bottles though.. this is certainly not worth the price for a full price minis item. The full size body creams are probably worth the money and appear to have maybe 2 and a half times the amount of product. Was highly disappointed.. one of these probably wouldn't even last a month. The mini body spray is pretty small too, but their body spray lasts a lot longer.”

Helpful Report

Posted 6 months ago

“Well I've been buying the candles from bath and work from some years now and over the past couple years the quality has went down each year, especially when my candle is at the end and only one wick left burning and the others will not re light at all so im basically left with 20% of my candle left in the bottom of my jar which isn't far because the candles are so expensive.”

Helpful Report

Posted 6 months ago

“Packing is horrible. I had to rinse off all my products cause of leakage Maybe bubble wrapping would help”

Helpful Report

Posted 6 months ago

“I am EXTREMELY disappointed in the change of size for the Hand Sanitizer Spray. It used to be 3.0 oz which was a PERFECT size. Not too much and not too little. It was easy to travel with, easy to put in my car and to have in various places that I need it. Now that B & B has reduced the size I feel like I am being RIPPED OFF with the amount of Sanitizer Spray. This size runs out very fast and I feel like my money is being wasted so much faster than the original size of 3.0 oz. I know that the price is less with the smaller size, but the smaller size feels like I am buying almost nothing. I IMPLORE you to bring back the 3.0 oz. The 1.5 oz does NOT last very long. I have to make more time to buy more smaller sizes and it's become too expensive. The larger size lasted longer and I was fine with paying the higher price that the 3.0 oz was. I cannot be the only customer who has become disappointed with the size change. From a business stand point, I can see how the company would make this change as it would force people to constantly buy more because the smaller bottle runs out faster. I don't appreciate this at all. Bring back the larger 3.0 oz size an I will buy more then. At this point, I don't even want to buy any of the new smaller size as I feel I am being tricked and played as a consumer.”

Helpful Report

Posted 6 months ago

“The stores are beautiful but the fragrances are horrible. I swear that the company re uses the same " fragrances " and just sticks them in a bottle. All the fragrances smell the same to me BTW.”

Helpful Report

Posted 6 months ago

“Been shopping here with my daughter over 20yrs. Sadly the great smells they used to carry are no longer available..they sent my granddaughter a email for free birthday gift, if you buy something. That's no gift! Their buy 3 get 3 free deal used to be great until prices went up and they no longer send out coupons. Another company quality going downhill. The staffing at the locations around Roanoke areas and Lynchburg really need change.”

Helpful Report

Posted 6 months ago

“Wallflowers do not hold up. Eventually they will stain and will leak. I have several of them plugged in throughout my home and I have become dissatisfied with the quality of the product! I have several designs and the ones I have will no doubt have to be thrown out. I’ve decided to stop wasting my money and will not be purchasing these items any longer. They are just not worth the money.”

Helpful Report

Posted 6 months ago

“For the last 2 years the candles keep going up in price and the quality keeps going down. They're using products that burn faster so the candles don't last as long and they're skimping big time on the scents. I've gotten many candles that don't smell at all or hardly any. I stopped buying them and refused to reward a company that is not doing the customer right. It's such a shame because they used to be great.”

Helpful Report

Posted 7 months ago

“Hi, I recently bought a two sided lip gloss and roll on a thousand wishes perfume to keep in my purse for when i need it, only to find it in my purse later with the glass shattered all over. I would not recommend that product, it’s very fragile.”

Helpful Report

Posted 7 months ago

“I use to love bath and body works but they have out priced themselves. A bottle of body spray use to be 9.00 now it’s doubled in price to Whopping 18.00!! I have switched to VS! No longer a customer!”

Helpful Report

Posted 1 year ago

“Bath & Body works doesn't make any good scents anymore. All the best smelling scents have been discontinued. There's nothing to choose from anymore. I used to walk out with about 8 different scents, especially the buy 3 get 3, now I leave with two, if that. They need to bring back Pink Lilly & bamboo, Love & Sunshine, Endless weekend, Sea salt & Mango, just to name a few. All I really get now is Waikiki Beach, the rest they can keep.”

Helpful Report

Posted 1 year ago

“Wallflower scent plug ins do not last as long as they used to. The one I have plugged in right now is a full bottle and only been about a week now. It had a scent for 3 days and can no longer smell it. What a waste of money.”

Helpful Report

Posted 1 year ago

“Ordering online is awful anymore. Especially during sale time. As I’m putting in my information and confirming my information all of a sudden something in my bag is unavailable. Which fine. But then I have to start all over again and re put in my gift card. Fine do it all again then something else is unavailable so I have to do it again?!?!? Forget it. Not buying from here. Your website is dumb”

Helpful Report

Posted 1 year ago

Bath and Bodyworks is rated 2.3 based on 151 reviews