Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.31

2.3 Rating 160 Reviews

28 %

of reviewers recommend Bath and Bodyworks

Company Reviews

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Metrics

2.3

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to cancel an order shortly after ordering but was told a person only has 10 to 15 minutes to cancel. That is unbelievable. I don’t know of another company that only gives that much time.”

Helpful Report

Posted 8 months ago

“The stores are beautiful but the fragrances are horrible. I swear that the company re uses the same " fragrances " and just sticks them in a bottle. All the fragrances smell the same to me BTW.”

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Posted 8 months ago

“The app sucks it never works right always freezes and it's on all my electronics so I know it's the app there lost my order many times because of this”

Helpful Report

Posted 8 months ago

“Hi. I'm Gloria, a 67 yo female who suffers with paorisis. I have been perscribed numerous creams, lotions, and ointments for my awful crusty flakey bumpy skin. I was gifted At The Beach body cream. By my bf and it sat on my dresser for a while. I felt it was not as serious as medications I've been using. I pickked it up the other night and thought what rhe heck .. it wasn't perfumey as I'd expected. A gentle very pleasant fragrance, I thought, that's good. I applied it on my arms and legs and got in bed. As I was reading I noticed I wasn't as itchy as usual and my skin was so silky sift and much smoother. I put my book down and sat up. Wow. I picked up my at THE BEACH and looked at the lable.it says ultimate hydration, believe it. I don't know if this product is seasonal or not but if it's available I urge you to try it. If it can soften my patchy crusty skin just imagine what it can do for your normal skin. 5 stars. I havnt felt this feminine, sexy and cuddley in a very long time. Thank you Bath and Bodyworks.”

Helpful Report

Posted 8 months ago

“I love bath and body works products, but their plugins are not good! They don’t last long at all! When they work, they make the room smell really good, but you’re going to find yourself always replacing them.”

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Posted 8 months ago

“I went to Tampines Mall and were welcome by Mr Simon at the entrance. Despite telling him that I am only browsing around as I was waiting for my BIL for lunch. Mr Simon maintained his happy and cheerful personality and engaged in a small talk with me. Because of his personality and good interpersonal skills, I went into your shop and bought 4 items. Ms April and Ms Shila who were at the cashier counter were helpful, courteous and patience with me as I couldn't decide which 2 free items to choose from the Christmas promotion offer. They are certainly an asset to your company. Cheers!!! By the way, I am going back to your Tampines outlet to purchase more as I had decided to get most of my Christmas gifts from your company.”

Helpful Report

Posted 8 months ago

“Been shopping here with my daughter over 20yrs. Sadly the great smells they used to carry are no longer available..they sent my granddaughter a email for free birthday gift, if you buy something. That's no gift! Their buy 3 get 3 free deal used to be great until prices went up and they no longer send out coupons. Another company quality going downhill. The staffing at the locations around Roanoke areas and Lynchburg really need change.”

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Posted 8 months ago

“The store is great love the products but that Monica girl is so rude at the Coral Springs mall location no customer service skills”

Helpful Report

Posted 8 months ago

“They have changed their antibacteria hand sanitizer, it went from 3 oz to 1 oz. Before y'all did that, I would have given you a five. It seems that bath and body is following other companies and cutting everything down smaller. 😥🙏🏼”

Helpful Report

Posted 8 months ago

“I called in to place my order because the website was giving me the wrong total. When talking to the representative she placed the order and change the store pick up to a New Jersey store. I live in California. It has been a nightmare dealing with the customer service. I have been given wrong information that don’t know what they are doing. Bath and body use to have excellent service not any more.”

Helpful Report

Posted 8 months ago

“Life the products but can do better with there shipping”

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Posted 8 months ago

“Store associate Angie at the green tree location in Katy Texas is extremely extremely rude. My online order wasn’t completed correctly and she act like it was my fault. Told me to get in line when I found the correct item. Angie never apologized just simply rude. Don’t know why I keep shopping with BBW.”

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Posted 8 months ago

“I have excellent experience with and extremely excellent staff in the branch of mirdef city center .. his name is Khalid .. what an inspiring personality .. he showed keen interest in supporting the coroners to utmost satisfaction … thanks you”

Helpful Report

Posted 8 months ago

“I had one of your Wallflowers start leaking Brown sticky stuff out of the side. It was pretty gross but when I took it into the store they said that was normal when it gets old which is very weird. Plus the plug-in was only under a year old. So that doesn't make any sense that that's what happens when they get old. They shouldn't have a expiration date. If they do it should be on the package because they are not cheap. The girl just said that was policy and there was nothing they could do. I will be switching to a different plug-in from now on. I was very disappointed in your store. That is horrible customer service.”

Helpful Report

Posted 8 months ago

“Ordered some wallflower refills off bath and body works Australian website. After a week of my order sitting in the Australian post tracking app as not sent I enquired what was happening. They said my mailing address was incorrect. Which was then confirmed. I am still waking a month after my order was sent. Enquired again as a month is ridiculous with no tracking details and haven’t heard back and been ignored. What an absolute joke. Worst customer service. Considering there aren’t many stores in Australia and most of us have to order online, I think you need to up your service. Regret buying the wallflowers while on holidays now as not I can’t get refills locally. Waste of money and waste of time.”

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Posted 8 months ago

“Wallflowers do not hold up. Eventually they will stain and will leak. I have several of them plugged in throughout my home and I have become dissatisfied with the quality of the product! I have several designs and the ones I have will no doubt have to be thrown out. I’ve decided to stop wasting my money and will not be purchasing these items any longer. They are just not worth the money.”

Helpful Report

Posted 8 months ago

“I ordered some products, have NEVER got them but they charged my card, of course. I called customer service and sent an email twice, of course no response. I will never buy anything from them again, and I advise everyone against this one . The worst company ever!!!”

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Posted 8 months ago

“I have been using BBW for over 20 years. I have to say that I am extremely disappointed with the new fragrances. They smell absolutely terrible. Every time I like a scent they discontinue it. The only one that they have managed to keep is the lavender vanilla in the aromatherapy and Japanese Cherry Blossom. What happened to the awesome fragrances like BLACK CURRENT VANILLA??? Or RESTFUL MOON??? Among a few others that have been stupidly discontinued only to introduce other scents that smell awful! You can only get those on eBay or Etsy and they are asking OUTRAGEOUS prices. Ridiculous and disappointing.”

Helpful Report

Posted 8 months ago

“For the last 2 years the candles keep going up in price and the quality keeps going down. They're using products that burn faster so the candles don't last as long and they're skimping big time on the scents. I've gotten many candles that don't smell at all or hardly any. I stopped buying them and refused to reward a company that is not doing the customer right. It's such a shame because they used to be great.”

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Posted 8 months ago

“Very nice staff”

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Posted 8 months ago

Bath and Bodyworks is rated 2.3 based on 160 reviews