Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.25

2.3 Rating 174 Reviews

26 %

of reviewers recommend Bath and Bodyworks

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Metrics

2.3

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in the Longview, TX store on Sunday the 24th. There was a young lady there named Ecstasy who went above and beyond. She was extremely helpful, kind, she had a smile on her face the whole time and never got frustrated with me. She is and AMAZING young lady. With her treatment of others and that pretty smile, I'm sure she will go far in life, and I wish her the best!”

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Posted 10 months ago

“I love the candle fragrances at Bath and Bodyworks. They are not overwhelmingly strong but not weak as so many other products are. I want to smell a candle if I light it. I ordered online with a free shipping option. Keep up these offers!”

Helpful Report

Posted 10 months ago

“I am very unhappy with the size of these mini body cream products. Sure, these products were on sale for close to $2.50 but are typically around $8 for full price for the minis.. which hardly have anything in them at all. Far less product than I was picturing and I'm highly disappointed. Don't get me wrong, I love bath and body works and think their products smell great but the body creams are not worth the price. The scent is certainly good, I do love all the scents of the products that I received today, especially strawberry snowflakes and twisted pepper mint. Especially Strawberry snowflakes though! I got another one as well, champagne toast, but it doesn't smell good on me. Then again all body creams react differently to a person's Ph balance so they might smell differently on everyone. Either way, great product, super hydrating.. I was definitely expecting larger bottles though.. this is certainly not worth the price for a full price minis item. The full size body creams are probably worth the money and appear to have maybe 2 and a half times the amount of product. Was highly disappointed.. one of these probably wouldn't even last a month. The mini body spray is pretty small too, but their body spray lasts a lot longer.”

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Posted 11 months ago

“I didn't receive my order and they charged me for shipping, they only refunded me what I paid for a product supposedly on sale and they didn't replace it with the discount I had bought”

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Posted 11 months ago

“I have never had a problem at the store in Salisbury until today..The girl clearly saw me at the register ready to check out and she continued right on doing whatever...She didn't even hesitate to checkout the Caucasian lady minutes before me..I stood at the register for a few minutes then I decided to just leave the items at the register and walk out..Since she continued to put items away she shouldn't have a problem putting those items back where they belong..”

Helpful Report

Posted 11 months ago

“Well I've been buying the candles from bath and work from some years now and over the past couple years the quality has went down each year, especially when my candle is at the end and only one wick left burning and the others will not re light at all so im basically left with 20% of my candle left in the bottom of my jar which isn't far because the candles are so expensive.”

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Posted 11 months ago

“Packing is horrible. I had to rinse off all my products cause of leakage Maybe bubble wrapping would help”

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Posted 11 months ago

“I am definitely happy with all the products, the only thing is that you need to go back to the bigger antibacterial sprays, the ones that you changed to are too small.”

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Posted 11 months ago

“I have tried to order online on two different occasions now and both times my card was charged, but my order was canceled by Bath and body Works because apparently magically none of the items that I ordered were in stock by the time they went to ship. There was no notification of cancellation. I had to contact them after my expected delivery date went by. Very inconvenient when you’re buying gifts. In my opinion, if you can’t hold up to your end of the transaction, you should not have an online option. That’s like walking into the store paying for a product and then them telling you you can’t have it cause they’re out of stock and you’ll get your money back in seven days. And the only reason I order online is because the closest Bath and body Works to me is 3 1/2 hours away.”

Helpful Report

Posted 11 months ago

“11-03-24 store #81096 I was shopping for a Birthday Gift. Ge'Rita was the young lady who helped me find some really good products for a man. She was friendly, professional, & helpful! I left happy with the gifts that I was proud to send! I also met the manager on duty, her name was Alex who had all the good qualities of a manager. The one I noticed most was that she spoke highly and praised the employee that I spoke to her about as I was leaving the store. Sincerely, Janice Hasty”

Helpful Report

Posted 11 months ago

“Why are there bottles I used to buy at the store that are very fragrant but no longer sold And I hope that these fragrances will be resold, and it's good for wallflower fragrance”

Helpful Report

Posted 11 months ago

“I am EXTREMELY disappointed in the change of size for the Hand Sanitizer Spray. It used to be 3.0 oz which was a PERFECT size. Not too much and not too little. It was easy to travel with, easy to put in my car and to have in various places that I need it. Now that B & B has reduced the size I feel like I am being RIPPED OFF with the amount of Sanitizer Spray. This size runs out very fast and I feel like my money is being wasted so much faster than the original size of 3.0 oz. I know that the price is less with the smaller size, but the smaller size feels like I am buying almost nothing. I IMPLORE you to bring back the 3.0 oz. The 1.5 oz does NOT last very long. I have to make more time to buy more smaller sizes and it's become too expensive. The larger size lasted longer and I was fine with paying the higher price that the 3.0 oz was. I cannot be the only customer who has become disappointed with the size change. From a business stand point, I can see how the company would make this change as it would force people to constantly buy more because the smaller bottle runs out faster. I don't appreciate this at all. Bring back the larger 3.0 oz size an I will buy more then. At this point, I don't even want to buy any of the new smaller size as I feel I am being tricked and played as a consumer.”

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Posted 11 months ago

“If I could rate this company 0 I would. Worst, thieving company ever!! I ordered 18 products at the beginning of October, for over $100. Of course, after two days they charged my credit card. However, I never received the order. They have the worst customer service!!!! I called several times, of course to no avail, I sent an email, finally they blocked me!!! What the hell??? Do you bombard people with your stupid ads just to be scammers??? Please be careful with this company, I will never buy anything there again”

Helpful Report

Posted 11 months ago

“I had just made an order and called to add the free item to it and Gina who answered my call was very hateful and insisted that she couldn't add or cancel the order within minutes after I had made it. Bath and Body Works is a lousy company to buy from. White Barn should find someplace else to sell their products.”

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Posted 11 months ago

“Tried to cancel an order shortly after ordering but was told a person only has 10 to 15 minutes to cancel. That is unbelievable. I don’t know of another company that only gives that much time.”

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Posted 11 months ago

“The stores are beautiful but the fragrances are horrible. I swear that the company re uses the same " fragrances " and just sticks them in a bottle. All the fragrances smell the same to me BTW.”

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Posted 11 months ago

“The app sucks it never works right always freezes and it's on all my electronics so I know it's the app there lost my order many times because of this”

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Posted 11 months ago

“Hi. I'm Gloria, a 67 yo female who suffers with paorisis. I have been perscribed numerous creams, lotions, and ointments for my awful crusty flakey bumpy skin. I was gifted At The Beach body cream. By my bf and it sat on my dresser for a while. I felt it was not as serious as medications I've been using. I pickked it up the other night and thought what rhe heck .. it wasn't perfumey as I'd expected. A gentle very pleasant fragrance, I thought, that's good. I applied it on my arms and legs and got in bed. As I was reading I noticed I wasn't as itchy as usual and my skin was so silky sift and much smoother. I put my book down and sat up. Wow. I picked up my at THE BEACH and looked at the lable.it says ultimate hydration, believe it. I don't know if this product is seasonal or not but if it's available I urge you to try it. If it can soften my patchy crusty skin just imagine what it can do for your normal skin. 5 stars. I havnt felt this feminine, sexy and cuddley in a very long time. Thank you Bath and Bodyworks.”

Helpful Report

Posted 11 months ago

“I love bath and body works products, but their plugins are not good! They don’t last long at all! When they work, they make the room smell really good, but you’re going to find yourself always replacing them.”

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Posted 11 months ago

“I went to Tampines Mall and were welcome by Mr Simon at the entrance. Despite telling him that I am only browsing around as I was waiting for my BIL for lunch. Mr Simon maintained his happy and cheerful personality and engaged in a small talk with me. Because of his personality and good interpersonal skills, I went into your shop and bought 4 items. Ms April and Ms Shila who were at the cashier counter were helpful, courteous and patience with me as I couldn't decide which 2 free items to choose from the Christmas promotion offer. They are certainly an asset to your company. Cheers!!! By the way, I am going back to your Tampines outlet to purchase more as I had decided to get most of my Christmas gifts from your company.”

Helpful Report

Posted 11 months ago

Bath and Bodyworks is rated 2.3 based on 174 reviews