Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.29

2.3 Rating 163 Reviews

28 %

of reviewers recommend Bath and Bodyworks

Company Reviews

Questions

Metrics

2.3

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The new location on Route 36 West Long Branch NJ. Rude employee at checkout. Visited on 9/7/24. You should learn how to speak to people. I was unfamiliar with the way the rewards work. So I walked up to the counter and I put my candle and my hand soap on the counter and I said oh I think I have a reward. The employee looked at me and she said and what do you think you’re going to use that reward for? I was speechless and A little puzzled I said oh the candle is 1295 doesn’t it have to be 1695 or under? She didn’t explain anything about rewards just kept asking questions. So I picked up my items I put them back. My daughter checked out, and I walked out with nothing. I rather lose the reward than shop in your store ever again. The employee should have explained the process of rewards. I have spent a lot money in your store and online but that’s definitely not happening anymore. Train your employees on customer service. How to speak to customers.”

Helpful Report

Posted 11 months ago

“2 xs I ordered and both times they sent to wrong address when new address was added. I called 2nd time and explained gave new address made him repeat to me because I could hardly understand his broken English and yet again he entered wrong address! I would understand a house # but I live 4 provinces away from my last address. Beyond upset. Need customer service who can understand and speak proper English!”

Helpful Report

Posted 11 months ago

“I ordered 15 items and received four of those. Two of them were damaged. I spent 15 minutes on hold before I spoke to a representative. The items I did receive were not packed individually, so each item was sticky like they had leaked. Customer Service was very nice, and will refund me what they no longer have and are shipping me the items they do have. I am so disappointed in Bath and Body Works. The inside of my box looked as if Shipping threw in a few returns and called it a day. You could tell, no one cared. There was even a lid thrown in which would have gone on top of my fragrance.”

Helpful Report

Posted 11 months ago

“Sales associate in Ion Orchard , Ms. Nancy .welcome me with genuine smile and asssisted me in helping to choose nice and new scents of Bath and Body . And the cashier too very warmth and welcoming ! Assisted me today 23/08/2024 @ 11:56 hours . Keep up the great work 😇👍👍👍👍👍”

Helpful Report

Posted 1 year ago

“I absolutely love the new location in Everett wa! The 2 employees Hanna and Tamara were so friendly fast and makes me want to drive all the way to this location instead of the Lynnwood one.”

Helpful Report

Posted 1 year ago

“I had a online order with some items I didn't like so I heard you could exchange at the store. I went to Macedonia store 8-21-24 at 4:30 I asked a employee If I could exchange these hand wash soaps from a on line order she said yes. I took my time and found the soaps I like when ready to do exchange the girl at the counter said because these were on sale, so what! She could only give me my money back but not really since it's on a gift card! I can only use at bath n body works. Very frustrated! Because the hand soaps were not on sale I left with 18.00 in a gift card and not happy!”

Helpful Report

Posted 1 year ago

“I tried to place a online order, I was having problems with a Halloween item that was 50% off, it was showing up at a higher price, so I called customer service for help and they refuse to adjust the price telling me that was the price of it regardless. So I said ok then she hung up on me and when I went back to my order the Representative had taken it upon herself to delete my entire order, it was for 17 items and over $74.00 I can't believe she would do something like that, when I called back all they said was well we will be happy to take your order now over the phone 🙄 it's all good, money saved for me”

Helpful Report

Posted 1 year ago

“I literally just ordered From this company ten minutes ago I noticed that 1 of the items that I ordered had to be picked up from a store an hour away. I try to change the order or cancel the order It would not let me. I had to chat with a representative. Still would not let me alter or cancel. This company clearly does not want to work with it's customers. I will not be ordering from them again. If I can't get the products somewhere else I'll just do without.”

Helpful Report

Posted 1 year ago

“My daughter placed an order never received it .A picture was supposedly taken where is it .Who do I contact my daughter is not a their.”

Helpful Report

Posted 1 year ago

“I saw online $3.95 for wallflower refills drove from Stoney Creek to Burlington 0 on sale for $3.95 came home thought it was an online deal showing specifically $3.95 nothing was 3.95 online either but it showed on sale. I wasted my gas and time driving for that sale. I’m not sure if I’ll purchase products from them anymore.”

Helpful Report

Posted 1 year ago

“Had new wallflower plug for the 4th of July that I only used about 3 weeks leaked all over, went to return it to the store for an exchange was told they no that they could not do that because I did not have a receipt policies have changed. I had a whole bag of goodies that was going to purchase but just left with the lady I will find another place to shop they no longer care about their products or their customers. Who wants to pay $14.95 for product that does not last it only ruins your floors in your walls.”

Helpful Report

Posted 1 year ago

“I was greeted by a young woman Madeline and she was the only bright one to make you smile. Kudos to hiring her. However whoever was working the register she was very rude, wouldn't listen to my questions. If she is your representative, someone choose badly. I was there today around 1pm.”

Helpful Report

Posted 1 year ago

“They have affiliated with the highly unprofessional and worst delivery partner XpressBees which would just make false attempts on paper and never show up to deliver your order. After 2 weeks of continuous follow-ups after the actual delivery date, they finally agreed to refun. Such a degraded experience I had from so called international brand. They could not deliver order and caused me so much headache of following up with them to know the status of my order. I would never buy and recommend anyone buying online from Bath & Body Works.”

Helpful Report

Posted 1 year ago

“Locked ask for a link to reset and never received it,this has happen to me twice I will no longer continue to rack up rewards and points starting over”

Helpful Report

Posted 1 year ago

“I have very good experience with Stella from Dubai mall she is amazing friendly with very good communication skills . Very passionate and patient . An absolute gem 💗”

Helpful Report

Posted 1 year ago

“The plug in room scents are terrible and I never will buy them again a waste of my money! I would rather promote and about from other companies! You can’t even smell them at all I have several around my house can’t smell nothing!”

Helpful Report

Posted 1 year ago

“Expect 2 weeks for them to ship to you! And another week to get! Crazy how long they take. I get stuff from China faster. By the time tou get it, stuff is melted. Sucks”

Helpful Report

Posted 1 year ago

“I went to return lotions tht I had purchased over time. The lotions hav gone bad with a bad smell. The mgr. Michelle told me everyone was MOS and I could not exchange any. The lotions are no good and can't be used. This is terrible. If this is the case they should put an expiration date on their products. I spend alot of money in this store and I'm very disappointed.”

Helpful Report

Posted 1 year ago

“My family, my friends, my coworkers and myself were avid consumers of Bath & Body Works products since the early 90s, we all had our fragance preferences and products, always included them in our Christmas presents, now we don't. I would like to share my own little story about B&BW. When I moved abroad many years ago I took several B&BW products because they were not available where I was moving to, one of them was the foamy hand soap Eucalyptus and Mint, my young nephew there, then 10 years old loved it and used it every time he came to visit me, I found this to be so cute that I stopped using it myself just to save it for him to use. He is now 16 years old, and I have to say that when I left about a year ago to return to the United States, after all those years the insignificant amount left in the bottle smelled and foamed beautifully just like its first day! Back in the United States I kept wanting to go to the B&B Works to buy this product and take it to him on my next visit and also replenish my B & BW products. Another favorite fragrance of mine was Japanese Cherry Blossom. By the way I still have a small bottle of that lotion that I have carried in my purse all these years and still smells and feels the same! To finish this let me say that a few months ago me and a friend finally found the time to go to a B&BW store and Oh My! What a disappointment that was, everything we sampled in those two fragrances in different products smelled like cheap sweet odors, we tried several other fragrances but everything smelled just cheap. My next thing will be to take my Japanese Cherry Blossoms lotion left over to a Bath & Body Works store and have someone at the store test it and verify what I am talking about. I cannot believe how they ruined their once wonderful products! They are now an insult to their former customers, and say former because I do believe no one that used their products before, the way they used to be are still buying them today.”

Helpful Report

Posted 1 year ago

“Terrible service! I ordered last April 30 for 12 items and I received the shipment last May 3 and only 3 items inside. with 9 missing items. How come they put only 3 items the Invoice was inside and they did not double check it...... And even when I complained in their customer service they just keep asking details which were already in the Invoice. How many time I sent complaint still they keep delaying.”

Helpful Report

Posted 1 year ago

Bath and Bodyworks is rated 2.3 based on 163 reviews