Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.31

2.3 Rating 160 Reviews

28 %

of reviewers recommend Bath and Bodyworks

Company Reviews

Questions

Metrics

2.3

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Email:

info@bathandbodyworks.com/

Write Your review

Tell us how Bath and Bodyworks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shopped with Bath and body Works for 30 years as a very loyal customer and also bought holiday gifts there for all of my friends and family, but that ends today. Their online customer service has been outsourced and I have never had a worse experience than I did this Christmas. I bought $200 worth of items that were lost by FedEx within the first week which is clearly not their problem but from that point, I spoke to customer service four different times including two different supervisors at which time each person told me they re-ordered my order and then when it never arrived, I would Speak to a supervisor who would tell me they re-ordered incorrectly and say they were re-ordering themselves they claim to have re-shipped my products yet I never received any tracking or one single email from the time. The first package went missing. They gave me the runaround and gave me zero compensation for all of the trouble and the fact I had no Christmas gifts to give out here. I am six weeks later still fighting for this package to arrive and I was finally told all they could do for me is give me a refund. I’m in hospitality myself and when I screw up somebody’s order, I pay for it out of my own pocket. I have never had worse customer service experience in my life and as much as I love their products, I won’t shop with them again if hell freezes over because I’ve never been treated with such disregard for my money, my loyalty and as a human being, the first supervisor I spoke to said he was sending me a coupon and even though they were regular coupons that you get in the mail not of any real value I never received it. We went over my email address multiple times being that his accent was so thick but it’s clearly in the company’s records because they emailed me all the time though I have not received one email since the day the first package was lost even though each time I was told that my order was being re-ordered I’m thoroughly disgusted and will shout it from the rooftops anywhere I can, and I literally have never written a complaint about any business in my life”

Helpful Report

Posted 5 months ago

“Bath and Body Works at KL East Mall. The staff - Mohaimin was very pleasant, friendly & helpful. He even showed & introduced to me some nice fragrance. Good job Mohaimin. Bath and Body Works is lucky to have staff like you”

Helpful Report

Posted 5 months ago

“The customer service is just terrible! They dont answer the chat they dont answer the call! I was charged the wrong mount and i dint know how to solve this!!! Very disappointed!”

Helpful Report

Posted 6 months ago

“Stronger scents, excellent. Customer service, number 1 candle sold.”

Helpful Report

Posted 6 months ago

“Bath & body works app is the biggest piece of garbage on the internet today it doesn't work whatsoever and I've spent countless hours trying to get it to work. I've just spent 3 additional hours trying to get one purchase to go through and it took me back to my cart over a dozen times so that I could remove the items that it said was out of stock by the 12th time of going to the page where I type in my card information it then again brought me back, and had me take even more items off that it specifically said we're in stock, when I was on the previous page. After doing that enough times, then I was not up to enough spent to get free shipping. After going for the 13th time and adding my items to a number way more than I wanted to purchase for any one single item just to get the amount up it then kicked me off again and made me type in my information all over again and by then I had given up. The app should have all of its bugs fixed and be able to be used by customers and there should be some sort of compensation for customers that are unable to get the app to work no matter how many hours they spend trying to get it to work when it is the fault of bath and body works.”

Helpful Report

Posted 6 months ago

“I truly wish there was a option to choose a lower score . Thank you for RUINING MY CHRISTMAS!!!! I placed a order for my granddaughter on December 13th ...was told I've would have it on the 18th -24th ....ok fine not seeing her till the 26 awesome.... Here it is the 27th after calling customer service and having it one day shipped I got HALF MY ORDER!!!??? your kidding me!!!! I have requested the rest of the order be cancelled and that money refunded.... however I truly believe the whole order should be refunded”

Helpful Report

Posted 6 months ago

“Mandarin in Jacksonville Bath and Bodyworks [CUSTOMER SERVICE +1 8O5 41O 56OO ] Bath and Bodyworks 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 Florida. I have a house cleaning company and I went to buy gifts for my clients and maybe because I wasn't tidy, the salesgirls weren't paying attention to me and didn't wait for me to finish looking and were already arranging the products. I was very sad that people like this still exist. Who judge by appearance.”

Helpful Report

Posted 6 months ago

“I'm giving three stars because the products are very good. This week alone I bought 14 products to give as gifts to my clients. What made me sad was that I received very poor service at the store located in Mandarin in Jacksonville Florida. I have a house cleaning company and I went to buy gifts for my clients and maybe because I wasn't tidy, the salesgirls weren't paying attention to me and didn't wait for me to finish looking and were already arranging the products. I was very sad that people like this still exist. Who judge by appearance.”

Helpful Report

Posted 6 months ago

“I order 4 candles online, I typically will pick them up at the store but the scents I wanted were only available for shipping. The way the candles came I knew they were not going to be in good shape. 3 of the candles came right out of the jar and were full of shavings and one was completely cracked-glass shattered. For the cost, I would expect much more of a higher quality. Will not be ordering from them again, will go back to Goose Creek for my candles!!!!! Tried adding pictures here but will not let me.”

Helpful Report

Posted 7 months ago

“I received two gift cards from my granddaughter for two different occasions and when I went to use my first gift card, there wasn’t any money on it. I came home and looked at the other gift card and the PIN numbers had been scratched off.. I called the customer service line and got ahold of Sam after several minutes, then got hung up on. Called back and the next guy heard my story and hung up on me too. Foreigners, from another country, hard to understand. I am so disappointed in B&B works, this maybe my last time shopping there. Why should we have to call and check on why there isn’t any money on the gift cards that were recently purchased? Ve ray disappointed customer of 15 plus years.”

Helpful Report

Posted 7 months ago

“This is not about the product, it’s about the customer service experience. I loaded 2 E Gift cards on BBW app to use during the 2024 candle sale. When I checked back the E cards were gone. I called several times and was informed the first call on 11/30/24 the E cards will be replaced within an hour but that info was not true. To shorten this complaint, I finally spoke to a supervisor and was told I should get them with 3 to 5 days but never received them. Then I spoke to another supervisor(Mary) she said she didn’t have No records of my complaint but she did agreed to replace one card which was actually a BBW E CARD but stated the other card # was not BBW but I tried to explain to her, it was a “4 For All E Gift card”, Meaning it wasn’t just a BBW gift card, I could use it at other retailers. I spend a lot of money with BBW for yrs and to be treated in this matter is very unacceptable. Consumers beware,DO NOT LOAD YOUR GIFT CARD ON BBW APP, they will come up missing and it will be a hard time to replace them, IF they will replace them.”

Helpful Report

Posted 7 months ago

“I absolutely love the scent In The Stars Candle. I wish it was available all the time.”

Helpful Report

Posted 7 months ago

“I am writing to formally express my disappointment and frustration regarding an incident that occurred while placing an order over the phone with a customer service representative at Bath & Body Works. On December 10, 2024 I placed an order for an item on sale priced at $3.50. During the call, I explicitly authorized the representative to charge the amount to my card. I was assured this would be done. However, upon picking up my order the following day, I discovered that my $16.95 reward coupon had been used without my permission to complete the transaction. This became evident when I attempted to use the reward coupon in-store to purchase another item for $16.95. To my surprise, I was informed that the coupon was no longer available because it had been applied to the $3.50 purchase the previous night. Upon returning home, I immediately contacted customer service to rectify the situation. Unfortunately, I was informed that nothing could be done to resolve the issue. Specifically: They would not charged the authorized amount of $3.50 to my credit card. They would not reinstated my $16.95 reward coupon, earned through prior purchases, that was wrongfully applied This error was not mine, and yet I am now unfairly deprived of my earned reward and have received no satisfactory resolution.”

Helpful Report

Posted 7 months ago

“Placed order for pickup this morning . All iiems were available in store … 10 minutes before closing they cancel my order and say items weren’t available .. said money would be back in my card in 2-3 business days.. so who was working the online orders today? Poor management. Southaven Towne square”

Helpful Report

Posted 7 months ago

“Herb experience I had a superb wonderful experience at the Fairfield mall by Bath & body Works, the clerk, Nikole was amazing”

Helpful Report

Posted 7 months ago

“I went in for a few items for my female friends and family. RUKIA at the Fairview park mall helped me out . She greeted me with a nice smile and no selling pressure. After I picked out some items I asked if I could leave them there as I had one more place to go. " Not a problem..i'll leave them behind the counter for you for when you are ready to purchase." When I returned.. they were ready for me. Thank you RUKIA for your friendly service!”

Helpful Report

Posted 7 months ago

“They member rewards are great. But they offer you $15 off of your purchase. The problem is before you can click on this offer, it disappears from the screen. Not cool or professional.”

Helpful Report

Posted 7 months ago

“Don’t order online. They’re substituting items without notifying customers. This is bad business. I just got off the phone with customer service asking them why they changed my order. I just happened to go online to check my order status and saw the changes. They substituting higher priced items. Customer service told me they couldn’t do anything about it because it already shipped. I don’t think it shipped yet that’s just what they’re telling customers. So now I have to fix this and go to the closet B&B and physically stand in line just to complain to a sales clerk and its not her fault for her to give me a complete refund on all eight items. I’m done with them. I’ve been a customer of B&B for many years and they have sneaky business tactics.”

Helpful Report

Posted 7 months ago

“I use to love this company but now it seems like everytime I order its ALWAYS something, I have started buying from Walmart they ALWAYS have what you want and its actually a sale. I hate when they mark the price up then say its on sale, that's just calling me stupid, thanks!!”

Helpful Report

Posted 7 months ago

“This company is going down the rabbit hole. After speaking with customer service for over an hour without resolution. The customer service representative in any way showed was able to handle the phone call with customer service satisfaction and then he hung up.”

Helpful Report

Posted 7 months ago

Bath and Bodyworks is rated 2.3 based on 160 reviews