Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.29

2.3 Rating 163 Reviews

28 %

of reviewers recommend Bath and Bodyworks

Company Reviews

Questions

Metrics

2.3

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t order online. They’re substituting items without notifying customers. This is bad business. I just got off the phone with customer service asking them why they changed my order. I just happened to go online to check my order status and saw the changes. They substituting higher priced items. Customer service told me they couldn’t do anything about it because it already shipped. I don’t think it shipped yet that’s just what they’re telling customers. So now I have to fix this and go to the closet B&B and physically stand in line just to complain to a sales clerk and its not her fault for her to give me a complete refund on all eight items. I’m done with them. I’ve been a customer of B&B for many years and they have sneaky business tactics.”

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Posted 8 months ago

“I use to love this company but now it seems like everytime I order its ALWAYS something, I have started buying from Walmart they ALWAYS have what you want and its actually a sale. I hate when they mark the price up then say its on sale, that's just calling me stupid, thanks!!”

Helpful Report

Posted 8 months ago

“This company is going down the rabbit hole. After speaking with customer service for over an hour without resolution. The customer service representative in any way showed was able to handle the phone call with customer service satisfaction and then he hung up.”

Helpful Report

Posted 8 months ago

“olet by Bath & Body Works Chat History Hi Violet! bot avatar Violet 02:09 PM Please review and agree to continue By checking this box and clicking below, you agree to our posted Terms of Use & Privacy Policy and acknowledge that you’re chatting with our automated AI assistant, chats may be retained by us with our service providers, and that responses are informational only and may contain errors. Begin chat Cancel bot avatar Violet 02:10 PM Hello there! My name is Violet. It's nice talking with you. 😊 I’m available for support 24/7. If you need help from an associate, I’ll direct you during our hours of operation (6am - 2am ET). People usually ask me about these topics: With 5 buttons or links in Support with my Order Delivery Promos Rewards Returns & Exchanges 02:10 PM Returns & Exchanges bot avatar Violet 02:10 PM What can we help you with? With 3 buttons or links in Return options Refunds Replacement 02:18 PM I mistakenly picked testers for my bathroom spray & when I went in today at the Wrentham store to exchange. Am talking with this kind lady who is helping me to exchange the tester sprays, then a lady from the back her name is Renata comes with an attitude she doesn't even ask or know what is going on and asks me if I purchased the sprays there at the store and I ask her to look at the physical receipt to see for sure I purchased it there and she goes ahead to tell the nice lady can deal with it in a very rude way and am like how in the hell did this Renata lady crackhead get employed in that store. These are kind of people who make the customers not to come back coz of such kind of nasty experiences. Anyway the nice lady assisted me and I was happy.”

Helpful Report

Posted 8 months ago

“I placed an order and realized I forgot the discount code. I followed the directions to cancel order (immediately after placing order) and it asked the question why you want to cancel. I answered it and the site just stopped. So I did it again. Stopped at the same place again. Did it a few more times and it finally said we can’t cancel your order I’ll get you an agent. Agent says sorry you can’t cancel now. We will send it and you have to take it to a store but you won’t get a full refund. So I got screwed out of tax and shipping because I followed the directions on how to cancel order and because it didn’t work I got penalized. I will stop buying from this store.”

Helpful Report

Posted 9 months ago

“You’ve changed the size of the hand sanitizer sprays. I have been a faithful customer with y'all for YEARS! I love your spray hand sanitizers and use them in our home, on the go, in our vehicles, in my purse and as gifts. The 3 oz size has been perfect. Imagine my shock when i picked up my order, only to find you’ve changed the size now to 1oz sprays and have no plans to offer the 3oz sprays anymore. Bad move Bath and Body Works!”

Helpful Report

Posted 9 months ago

Helpful Report

Posted 9 months ago

“I absolutely love the products but they charged wrong card and refused to fix the problem”

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Posted 9 months ago

“They have become terrible to deal with, coupons do not work, and limited sale items can be used”

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Posted 9 months ago

“I was in the Longview, TX store on Sunday the 24th. There was a young lady there named Ecstasy who went above and beyond. She was extremely helpful, kind, she had a smile on her face the whole time and never got frustrated with me. She is and AMAZING young lady. With her treatment of others and that pretty smile, I'm sure she will go far in life, and I wish her the best!”

Helpful Report

Posted 9 months ago

“I love the candle fragrances at Bath and Bodyworks. They are not overwhelmingly strong but not weak as so many other products are. I want to smell a candle if I light it. I ordered online with a free shipping option. Keep up these offers!”

Helpful Report

Posted 9 months ago

“I am very unhappy with the size of these mini body cream products. Sure, these products were on sale for close to $2.50 but are typically around $8 for full price for the minis.. which hardly have anything in them at all. Far less product than I was picturing and I'm highly disappointed. Don't get me wrong, I love bath and body works and think their products smell great but the body creams are not worth the price. The scent is certainly good, I do love all the scents of the products that I received today, especially strawberry snowflakes and twisted pepper mint. Especially Strawberry snowflakes though! I got another one as well, champagne toast, but it doesn't smell good on me. Then again all body creams react differently to a person's Ph balance so they might smell differently on everyone. Either way, great product, super hydrating.. I was definitely expecting larger bottles though.. this is certainly not worth the price for a full price minis item. The full size body creams are probably worth the money and appear to have maybe 2 and a half times the amount of product. Was highly disappointed.. one of these probably wouldn't even last a month. The mini body spray is pretty small too, but their body spray lasts a lot longer.”

Helpful Report

Posted 9 months ago

“I didn't receive my order and they charged me for shipping, they only refunded me what I paid for a product supposedly on sale and they didn't replace it with the discount I had bought”

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Posted 9 months ago

“I have never had a problem at the store in Salisbury until today..The girl clearly saw me at the register ready to check out and she continued right on doing whatever...She didn't even hesitate to checkout the Caucasian lady minutes before me..I stood at the register for a few minutes then I decided to just leave the items at the register and walk out..Since she continued to put items away she shouldn't have a problem putting those items back where they belong..”

Helpful Report

Posted 9 months ago

“Well I've been buying the candles from bath and work from some years now and over the past couple years the quality has went down each year, especially when my candle is at the end and only one wick left burning and the others will not re light at all so im basically left with 20% of my candle left in the bottom of my jar which isn't far because the candles are so expensive.”

Helpful Report

Posted 9 months ago

“Packing is horrible. I had to rinse off all my products cause of leakage Maybe bubble wrapping would help”

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Posted 9 months ago

“I am definitely happy with all the products, the only thing is that you need to go back to the bigger antibacterial sprays, the ones that you changed to are too small.”

Helpful Report

Posted 9 months ago

“I have tried to order online on two different occasions now and both times my card was charged, but my order was canceled by Bath and body Works because apparently magically none of the items that I ordered were in stock by the time they went to ship. There was no notification of cancellation. I had to contact them after my expected delivery date went by. Very inconvenient when you’re buying gifts. In my opinion, if you can’t hold up to your end of the transaction, you should not have an online option. That’s like walking into the store paying for a product and then them telling you you can’t have it cause they’re out of stock and you’ll get your money back in seven days. And the only reason I order online is because the closest Bath and body Works to me is 3 1/2 hours away.”

Helpful Report

Posted 9 months ago

“11-03-24 store #81096 I was shopping for a Birthday Gift. Ge'Rita was the young lady who helped me find some really good products for a man. She was friendly, professional, & helpful! I left happy with the gifts that I was proud to send! I also met the manager on duty, her name was Alex who had all the good qualities of a manager. The one I noticed most was that she spoke highly and praised the employee that I spoke to her about as I was leaving the store. Sincerely, Janice Hasty”

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Posted 9 months ago

“Why are there bottles I used to buy at the store that are very fragrant but no longer sold And I hope that these fragrances will be resold, and it's good for wallflower fragrance”

Helpful Report

Posted 9 months ago

Bath and Bodyworks is rated 2.3 based on 163 reviews