Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.15

2.2 Rating 199 Reviews

24 %

of reviewers recommend Bath and Bodyworks

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2.2

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed I could not get my wall flower plug as part of my reward. This was the main reason for going in today since the reward expires on 7/15. Bring the rewards back please.”

Helpful Report

Posted 1 year ago

“Store 81274, Trinity Valley SC, Carrollton, Tx Mariah, store manager was very influential in my purchases by knowing the content of the immense number of body wash fragrances. Emma complemented with ease in check out. Definitely will return for my next selection. Mariah was very concerned about my enjoying my selections to match my experiences.”

Helpful Report

Posted 1 year ago

“I made an order, then my card got hacked”

Helpful Report

Posted 1 year ago

“I ordered online they sent one bar of soap in a medium box with bubble wrap the other day then today I get a box with 46 items in it with no bubble wrap one of my hand soaps have busted all over every item tell me how this makes sense”

Helpful Report

Posted 1 year ago

“Every year, I look forward to the Semi-annual sale but this year, it is very disappointing!!! None of the good fragrances are on sale!! The good fragrances are buy 3 get one free. The prices are ridiculous!!”

Helpful Report

Posted 1 year ago

“Semi annual sale...awful! Sale items limited ie my favorite hand soaps not on sale. Prices outrageous...$9.00 for small items near register! $15. for body care. Very disappointing.”

Helpful Report

Posted 1 year ago

“It didn't. I have spent a lot of money at this store but NO MORE. I had a reward for $18.95 that I could cash in today. I have been wanting a candle holder but was told it was no longer a reward. A small, petty thing on your company's. If a customer spends their money and you offer a reward they should be able to get anything in the store. Because of your new policies, you just lost a good customer. You won't be seeing a credit card with my name on it at any of your stores!!!!!!! I can't wait to tell my friends.”

Helpful Report

Posted 1 year ago

“New rewards suck. You can no longer get any candle holders or wallflower plug ins. Terrible.”

Helpful Report

Posted 1 year ago

“Went to NEX branch and serve by Irah. She is very attentive, helpful, and recommend lot of good stuff. Do come and visit and look for Irah and the other Filipina lady who is so welcoming ( forgot to get her name)”

Helpful Report

Posted 1 year ago

“No longer able to access my account and points without downloading the app. 2 service representatives resting my password and then hanging up on me, the third one being someone who gave the ultimatum of using the app only”

Helpful Report

Posted 1 year ago

“So i ordered some items on a Wednesday night. Thursday morning a sale comes on for buy 3 get 3 free which would make a difference of about $30. I talk with customer service but they can't cancel the order because it's been "released" (whatever that means) but hasn't been shipped AND they can't do a refund on the difference. I am told to place a new order, then when i receive the first order, do a return AND I have to pay for shipping it back. What kind of customer service is that when you can't do a refund? Extra work and time and energy on everyone's part. I plan not to buy from them anymore. When i asked for a supervisor as well, they would not transfer me either.”

Helpful Report

Posted 1 year ago

“My favorite lotion is At the Beach. When I went to the store in Southaven MS, I thought they were out. Patrice, employee at this store, went out of her way to find it for me. She was pleasant, helpful and got my lotion. She deserves some kudos for great service.”

Helpful Report

Posted 1 year ago

“Missing items in shipment again. Of course it was the most expensive item. Customer care does not answer on chat, tried 5 different times during open hours. Only the bot responds, then nothing. No phone, no email options. No way to reach them. I will NEVER order online again.”

Helpful Report

Posted 1 year ago

“The fantastic help I received today from Jay @ the Bug Beaver & Rochester store in Troy,Mi was incredible ! He knew exactly what products I was requesting, took me directly to the location & I was in & out of the store within 5 minutes. I also was able to let Meli, the “boss” know how pleased I was w/the service I received & suggested giving Jay a raise! She was very appreciative of my comments & it was very apparent that she too was very dedicated to great customer service which I definitely received!”

Helpful Report

Posted 1 year ago

“I bought 2 bottles of Japanese Cherry Blossom Travel Size Body Lotion. And there is an offer of Buy 2, Get 2 but didn't get another 2 bottles. Support says while adding in cart, customer have to add free bottles also means instead of 2 have to add 4 bottles. But it's not written on checkout page. They say it's written in terms and conditions. Every time how is it possible to read terms and conditions. Who will not like to get free offer. Support refuse to consider my issue. They are cheating customer.”

Helpful Report

Posted 1 year ago

“Wallflowers damaged my outlet. Will never purchase BBW wallflowers again! 😠”

Helpful Report

Posted 1 year ago

“Bath&Body Works strikes again! I was giving a gift card for Christmas 2024 and just used it Feb 2025. I've never ordered online before and so I thought I'd try it. I was giving the information that my product would be delivered on the 6th of Feb after only putting in my order on the 2nd. It showed up 2 days early and I'm so happy with it. Love the mists and lotion already!”

Helpful Report

Posted 1 year ago

“Ordered online, received no response as proof of purchase, yet money was taken from account. Goods had not arrived in 2 weeks, 1st email sent that they responded too, apologising, and saying they will look into it and get back to me. After another 2 weeks, still no reply, so another email sent with no reply, and since another email sent with still no reply, so they have taken my money and I have received no goods. Extremely disappointed with this company, don't do business with these people.”

Helpful Report

Posted 1 year ago

“I bought several items from this store online. I really loved the fragrance that I got from the store. When I received the items from online they had no smell at all and the ones from the store, after a few weeks, had no smell at all either. I will never buy anything at all from this place.”

Helpful Report

Posted 1 year ago

“I shopped with Bath and body Works for 30 years as a very loyal customer and also bought holiday gifts there for all of my friends and family, but that ends today. Their online customer service has been outsourced and I have never had a worse experience than I did this Christmas. I bought $200 worth of items that were lost by FedEx within the first week which is clearly not their problem but from that point, I spoke to customer service four different times including two different supervisors at which time each person told me they re-ordered my order and then when it never arrived, I would Speak to a supervisor who would tell me they re-ordered incorrectly and say they were re-ordering themselves they claim to have re-shipped my products yet I never received any tracking or one single email from the time. The first package went missing. They gave me the runaround and gave me zero compensation for all of the trouble and the fact I had no Christmas gifts to give out here. I am six weeks later still fighting for this package to arrive and I was finally told all they could do for me is give me a refund. I’m in hospitality myself and when I screw up somebody’s order, I pay for it out of my own pocket. I have never had worse customer service experience in my life and as much as I love their products, I won’t shop with them again if hell freezes over because I’ve never been treated with such disregard for my money, my loyalty and as a human being, the first supervisor I spoke to said he was sending me a coupon and even though they were regular coupons that you get in the mail not of any real value I never received it. We went over my email address multiple times being that his accent was so thick but it’s clearly in the company’s records because they emailed me all the time though I have not received one email since the day the first package was lost even though each time I was told that my order was being re-ordered I’m thoroughly disgusted and will shout it from the rooftops anywhere I can, and I literally have never written a complaint about any business in my life”

Helpful Report

Posted 1 year ago

Bath and Bodyworks is rated 2.2 based on 199 reviews