I had a online order with some items I didn't like so I heard you could exchange at the store. I went to Macedonia store 8-21-24 at 4:30 I asked a employee If I could exchange these hand wash soaps from a on line order she said yes. I took my time and found the soaps I like when ready to do exchange the girl at the counter said because these were on sale, so what! She could only give me my money back but not really since it's on a gift card! I can only use at bath n body works. Very frustrated! Because the hand soaps were not on sale I left with 18.00 in a gift card and not happy!