💀 Just a PSA Before You Order from Bath & Body Works Online 💀 Ordered directly from bathandbodyworks.com. Not Etsy. Not Wish. The real site. My package never arrived, so I reached out. First, customer service said they’d refund me—great. Then they pulled a full 180 and told me the package was “delivered to a freight forwarder” and they’re not responsible anymore. 👀 I live in New Jersey. I’m not shipping bath bombs to Bora Bora. They literally tried to blame a shipping ghost. It wasn’t until I made noise (shout out to X and Facebook) that they magically decided to issue a refund. I’m not looking for freebies. I just want folks to know: if anything goes sideways with your order, be prepared to fight for it—because they’ll absolutely try to shrug and walk away. 🚩 Candles smell great. Customer service? Smells like 💩