I am writing to report an experience I had at the Bath & Body Works store located at Poplar & Ridgeway. About 30 minutes ago, I visited the store and purchased plug-ins. Due to store policy, there is a limit on how many items I could purchase, and I had a coupon to use. The associate (who identified herself as the store manager) told me I could only apply my coupon once, rather than allowing me to use it on my second purchase of plug-ins. I explained that I would have bought more items if I could use the coupon more than once, as the coupon’s value could be applied across multiple purchases in a single visit. The associate claimed she had thrown the coupon away and insisted that the coupon could not be used more than once. Based on my prior experience working at Bath & Body Works, I know there are codes or procedures that can allow a coupon to be applied more than once, especially when splitting purchases in a single visit. This approach makes business sense because it can increase overall sales and customer satisfaction. I feel that the associate was rude and unprofessional, and her handling of the situation may have caused potential loss of sales for the store. The experience did not reflect the customer service standards I expect from Bath & Body Works, or from the brand I know. I would like to request recurrent customer-service training for the associate in question, who identified herself as the store manager (Donna). I believe this training is necessary to ensure better customer interactions, proper handling of coupons and promotions, and to prevent similar incidents in the future. For reference, I have noticed that another Bath & Body Works location at Oak Court Mall provides better customer value and service, and I intend to share my experience on my social media accounts to inform fellow shoppers.