The customer service was very good, and helpful. Product range and quality has been excellent, with very good packaging and delivery. I think the first thing I'd do to improve things is improve the website and website information. I understand that the information provided is coming from the suppliers themselves, however, I think this could be added upon to make things clearer for Joe Bloggs to make it easier to BUY. Secondly I have made two purchases now from the website, successfully I must add, however BOTH occasions I had to fight with the website. It's fine if you want the item(s) to be delivered to the same address but if you need the items to be delivered somewhere different from your billing address, you will have a fight on your hands. The Option buttons when selected change both the addresses simultaneously even when you only alter one address, and you don't find this out until the next screen. Then you have to go back and you have to type them out again...WHY ? Why when the addresses are saved in your account can't you be given an option to select an address for a particular purpose, i.e. select an invoice address, and then select a delivery address ? This would be helpful, simpler and quicker. Hope this helps.