Bathrooms And Showers Direct Reviews

Name: Bathrooms And Showers Direct
Address: Unit 16, Lumina Way, Enfield, Unit 16, Lumina Way, Enfield, London Borough of Enfield
Rating: 4.84

4.8 Rating 1,999 Reviews

97 %

of reviewers recommend Bathrooms And Showers Direct

4.8

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

Write Your review

Tell us how Bathrooms And Showers Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bathrooms And Showers Direct 5 star review on 9th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Original toilet seat hinges failed after six months. After sales support was fantastic though. Issue reported and dealt with swiftly with a replacement. Excellent customer service!”

Helpful Report

Posted 2 days ago

“Delivered with out a hitch just got to fit it”

Helpful Report

Posted 3 days ago

“Service was excellent, delivery was extremely quick, the hole process was quick and easy, thank you”

Helpful Report

Posted 3 days ago

“All good thanks. Packed very well”

Helpful Report

Posted 4 days ago

Thank you for your excellent 5-star review! We're happy to hear that your order was packed well. We take great care in ensuring our products are protected during shipping. Best regards, BASD Customer Service

Posted 4 days ago

“The communication from Bathroom and Showers Direct was brilliant and the order arrived well packaged and within the confirmed delivery slot.”

Helpful Report

Posted 5 days ago

Thank you for your wonderful 5-star review! We're happy to hear that you were pleased with our communication and the packaging of your order. It means a lot to us to know that we hit the mark on delivery as well. BASD Customer Service

Posted 4 days ago

“Brilliant!!! Using the website was easy to find what I wanted and place an order. The information provided was all relevant and useful - gives the impression that these guys know their products and understand what the customer needs to know. Delivery was prompt and on time, packaging was good. What more can I want from a bathroom website? Pity I don't need more loo seats! I also liked the fact that Customer Service replied to negative reviews in a constructive way. Very refreshing.”

Helpful Report

Posted 6 days ago

Thank you for the brilliant 5-star review. We're happy to hear that you found our website easy to navigate and that the information we provide was helpful. It's great to know that our team's product knowledge shines through. We're also delighted that your delivery was prompt and well-packaged. We strive to meet our customers' expectations in every way! We appreciate your kind words about our customer service as well; responding constructively to feedback is something we take pride in. If you ever need more loo seats in the future, we’ll be here to help! Best regards, BASD Customer Service

Posted 4 days ago

“Toilet pan arrived smashed. Waiting for resolution.”

Helpful Report

Posted 6 days ago

Good Morning Damiam, Thank you for your review, sad that it is a negative one. Firstly, please accept my apologies that the pan has arrived damaged. I can see that the delivery was made on the 5th and we have arrived in the office this morning to both your email advising us of the damage and the review. One of the team will be in contact this morning as we will require some additional photos from you. All ceramic parcels that leave us should be lined with protection and if this is not the case, I need to take this up with the warehouse manager. A replacement pan will be with you tomorrow. We do pride ourselves on resolving problems as soon as we are advised of them and I hope that once you are happy with the replacement, you may consider updating your review about how our service was dealing with the damaged order. Kind Regards Becky Ellis Customer Service Manager BASD

Posted 4 days ago

“Have yet to install product but service was very good and staff were extremely helpful.”

Helpful Report

Posted 6 days ago

Thank you for your fantastic 5-star review! We're thrilled to hear that you had a positive experience with our service and found our staff to be extremely helpful. We can't wait for you to enjoy your product once it's installed. Best regards, BASD Customer Service

Posted 4 days ago

“Delivery was very fast and product was very easy to fix. Will definitely order from again, thank you.”

Helpful Report

Posted 6 days ago

Thank you so much for your fantastic 5-star review, We're happy to hear that you found our delivery fast and that the product was easy to fix. We always aim to provide a seamless experience for our customers. We look forward to serving you again soon! Best regards, BASD Customer Service

Posted 4 days ago

“Great and quick process”

Helpful Report

Posted 1 week ago

Thank you for the fantastic 5-star review! We're happy to hear that you found the process great and quick. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. Best regards, BASD Customer Service

Posted 4 days ago

“Very helpful from ordering, delivery to return and refund. Thanks Becky Will use again”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic 5-star review! We’re happy to hear that you had a smooth experience from ordering to delivery and the return process. Your appreciation for Becky’s assistance means a lot to us. We can’t wait to welcome you back for your next purchase! Best regards, BASD Customer Service

Posted 4 days ago

“Shower broken one day, shower fixed two days later. Good prompt service. Thank you.”

Helpful Report

Posted 1 week ago

Thank you for your fantastic 5-star review, Ian! We're thrilled to hear that we were able to resolve your shower issue quickly. Providing prompt and effective service is always our goal, and it's great to know we met your expectations. If you need anything else, don't hesitate to reach out! Best regards, BASD Customer Service

Posted 4 days ago

“Very helpful, informative and efficient”

Helpful Report

Posted 1 week ago

Thank you for your fantastic 5-star review! We're happy to hear that you found our service to be helpful, informative, and efficient. It's always our goal to provide the best experience for our customers. Your appreciation motivates us to keep up the good work! Best regards, BASD Customer Service

Posted 4 days ago

“Top service and advice offered. Very helpful and a quick delivery service is provided. I have used them on many occasions and will continue to do so. I would definitely recommend them as they are very competitive with their prices.”

Helpful Report

Posted 1 week ago

Thank you for your fantastic 5-star review! We're happy to hear that you found our service and advice helpful. It's great to know that our quick delivery meets your expectations. We genuinely appreciate your continued support and recommendations—your loyalty means a lot to us! Looking forward to serving you again soon. Best regards, BASD Customer Service

Posted 4 days ago

“Fast efficient service, good prices”

Helpful Report

Posted 1 week ago

Thank you for your fantastic 5-star review! We're happy to hear that you found our service fast and efficient, and that our prices met your expectations. Your satisfaction is our top priority, and it’s great to know we’re delivering on that promise. Best regards, BASD Customer Service

Posted 4 days ago

“Very pleased with excellent service”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic 5-star review! We're happy to hear that you were pleased with our service. Your satisfaction means the world to us, and we look forward to serving you again in the future. Best regards, BASD Customer Service

Posted 4 days ago

“Really good value for money and quick delivery. Would recommend as such a smooth transaction”

Helpful Report

Posted 1 week ago

Thank you for your fantastic 5-star review! We're happy to hear that you found great value and enjoyed a quick delivery. It's our aim to ensure a smooth transaction every time. We appreciate your recommendation! Best regards, BASD Customer Service

Posted 4 days ago

“Good service”

Helpful Report

Posted 1 week ago

Thank you for your great 5-star review, Shakib! We're glad to hear you were satisfied with our service. We always aim to provide a seamless experience for our customers. Best regards, BASD Customer Service

Posted 4 days ago

“Very helpful staff.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic 5-star review, Mustafa! We're thrilled to hear that our staff was able to assist you effectively. Providing helpful and friendly service is what we aim for, so your feedback means the world to us. Best regards, BASD Customer Service

Posted 4 days ago

“Very efficient, order despatched same day.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic 5-star review. We're happy to hear that your order was dispatched the same day. Efficient service is what we strive for, and your feedback truly inspires us to keep it up. We look forward to serving you again soon! Best regards, BASD Customer Service

Posted 2 weeks ago

Bathrooms And Showers Direct is rated 4.8 based on 1,999 reviews