Bathrooms And Showers Direct Reviews

Name: Bathrooms And Showers Direct
Address: Unit 16, Lumina Way, Enfield, Unit 16, Lumina Way, Enfield, London Borough of Enfield
Rating: 4.84

4.8 Rating 2,229 Reviews

97 %

of reviewers recommend Bathrooms And Showers Direct

4.8

Based on 2,229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

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Bathrooms And Showers Direct 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having had a wrong product delivered, even after giving all codes, by a different company I was keeping fingers crossed for this one . I was impressed with the easeI of ordering. The delivery was scheduled for between 13.45 and 14.45 it arrived at 13.50! Well done and it was the right one. The delivery driver took notice of special delivery instruction as I am disabled gold stars all round”

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Posted 1 month ago

“Amazing! Thank you”

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Posted 1 month ago

“Good price, very quick delivery and subsequent help. Thanks”

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Posted 1 month ago

“Excellent price and quickly delivery. Just a shame about DPD. I live in a block of flats, the courier arrived called me as he couldn't find the flat number. I said I would call him back and someone would come down but by the time we got there (within minutes) he had left. The package ended up getting dropped at our local pick up point. I don't have a car so had to walk and get it as redelivery was not an option - not ideal for a heavy large package. Obviously the supplier is not directly at fault here but after paying for delivery the minimum I expect is that the package is delivered to my door.”

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Posted 1 month ago

“Close coupled toilet arrive quickly. Cistern top rim had a large chip out of it. Recommend toilet seat is rubbish.”

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Posted 1 month ago

“prompt delivery”

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Posted 1 month ago

“Very good, next day delivery was excellent.”

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Posted 1 month ago

“Excellent service delivered very quickly with minimum fuss.”

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Posted 1 month ago

“Good service and competitive prices”

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Posted 1 month ago

“Byron in customer services was really helpful, I had ordered a toilet seat that was the wrong one and he organised the collection and we reqcaivec the correct one all within a week.”

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Posted 1 month ago

“I bought a few items of a certain brand through bathrooms and showers direct a year or so ago and had issues with the product breaking early into its warrantee - a manufacturer proper not one caused by bathrooms and showers direct. They rapidly resolved all problems and liaised with the manufacturer to ship replacements same day, taking all the hassle away from me as the customer. I have been thoroughly impressed and would have no hesitation buying from them again in future.”

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Posted 1 month ago

“Great product - excellent price and really helpful advice given on their chat page”

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Posted 1 month ago

“It's not been unwrapped yet I'm waiting for the plumber to come back”

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Posted 1 month ago

Hi Lorna, Please can you check the contents as advised on your despatch email. We do require any errors or damage to be reported within 3 days of receipt. I would hate for anything to be wrong and only discovered when your plumber arrived. Thank you Becky Ellis Customer Service Manager BASD

Posted 1 month ago

“Very helpful when I telephoned because of a problem I was experiencing with trying to order online.”

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Posted 1 month ago

Thank you Josephine, glad we would could help. Regards BASD Customer Service

Posted 1 month ago

“Easy to order. I asked a question regarding dimensions about a Toilet Cistern I was going to purchase. Answer received within 15 minutes.Very Good. Package arrived after 2 days using the Best Carrier DPD.”

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Posted 1 month ago

Thank you for the feedback George, it is always nice to know when we we do well. Regards BASD Customer Service

Posted 1 month ago

“The service received was first class. The problem due to damaged goods was resolved, however not without problems as I had to put the fitter off, who was far from pleased. I felt that I had to compensate him for the time wasted even though he managed to start another job. My job was then completed two days later. I also paid extra for a pallet delivery which I did not receive. I have not received a refund for this extra charge or an offer of a refund. I do understand and appreciate the way the company delt with the situation, however this was far from ideal. UPDATE!! Since my previous review everything has been resolved in the way of my Knight in Shining Armour by the name of BECKY. Thank you. I shall not hesitate to use your company again and recommend the company to anyone who will listen. Keep up the good work, a rarity in this day and age since the pandemic. P.S. Have I said all of the right things Auntie?? XX”

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Posted 1 month ago

Peter, Thank you for your feedback. It was a pleasure to deal with you and I am happy we could resolve the problem so quickly. Please pass on my thanks to Mrs Champion for keeping you in line 😉😂 Regards Becky Ellis Customer Service Manager BASD.

Posted 1 month ago

“Very helpful and quick delivery”

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Posted 1 month ago

“Great service. Quick delivery, and shower engine works great. I had it fitted within 30 mins of delivery. Would definitely use this company again, if required.”

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Posted 2 months ago

“Very helpful and prompt supply of order”

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Posted 2 months ago

“I chose bathroom and showers direct to order a new seat because the website provided really clear information, which gave me confidence that I had selected the right one for my toilet. I'm pleased to say that it arrived a couple of days later and does fit perfectly. It was dispatched by DPD which gave me the useful option of being able to pick it up from a local post office rather than having it left on the doorstep. I was also particularly impressed with how well it was packaged.”

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Posted 2 months ago

Bathrooms And Showers Direct is rated 4.8 based on 2,229 reviews