Bathrooms And Showers Direct Reviews

Name: Bathrooms And Showers Direct
Address: Unit 16, Lumina Way, Enfield, Unit 16, Lumina Way, Enfield, London Borough of Enfield
Rating: 4.84

4.8 Rating 2,234 Reviews

97 %

of reviewers recommend Bathrooms And Showers Direct

4.8

Based on 2,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

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Bathrooms And Showers Direct 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Close coupled toilet arrive quickly. Cistern top rim had a large chip out of it. Recommend toilet seat is rubbish.”

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Posted 2 months ago

“prompt delivery”

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Posted 2 months ago

“The service received was first class. The problem due to damaged goods was resolved, however not without problems as I had to put the fitter off, who was far from pleased. I felt that I had to compensate him for the time wasted even though he managed to start another job. My job was then completed two days later. I also paid extra for a pallet delivery which I did not receive. I have not received a refund for this extra charge or an offer of a refund. I do understand and appreciate the way the company delt with the situation, however this was far from ideal. UPDATE!! Since my previous review everything has been resolved in the way of my Knight in Shining Armour by the name of BECKY. Thank you. I shall not hesitate to use your company again and recommend the company to anyone who will listen. Keep up the good work, a rarity in this day and age since the pandemic. P.S. Have I said all of the right things Auntie?? XX”

Helpful Report

Posted 2 months ago

Peter, Thank you for your feedback. It was a pleasure to deal with you and I am happy we could resolve the problem so quickly. Please pass on my thanks to Mrs Champion for keeping you in line 😉😂 Regards Becky Ellis Customer Service Manager BASD.

Posted 2 months ago

“Replacement toilet flush plate works, good job”

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Posted 2 months ago

Thank you for your review. We're pleased to hear that the replacement toilet flush plate is working well for you. Your feedback is appreciated, and if you ever need assistance or have questions, please don't hesitate to reach out. Best regards, BASD Customer Service

Posted 2 months ago

“very quick delivery, sourced the product. thank you”

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Posted 2 months ago

“Correct and strong product”

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Posted 3 months ago

“Phine call answeredin a few seconds and they were very helpful in making sure i got the right replacement loo seat. An essential but separate part (why don’t duravit include ALL fittings in the pack?) was shown on the website as in stock but wasn’t. However BaSD supplied the full order within a few days. Seat now fitted and working well. Thank you”

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Posted 3 months ago

Thank you for your great 4-star review! We’re pleased to hear that our team was able to assist you quickly and ensure you received the right loo seat. We appreciate your feedback regarding the separate fitting, and we're constantly working to improve our offerings. It’s wonderful to know that everything is now fitted and working well. If you need any further assistance, don’t hesitate to reach out! Best regards, BASD Customer Service

Posted 3 months ago

“Reasonably straightforward to order except the payment. It says that if you do not have a PayPal account you can click the 'Pay by credit card' button, except there wasn't one. I abandoned the order and tried again, this time at the same 'Paypal' level it went straight to pay by credit card. Obviously a web page glitch. Delivery was next day as promised and the product was well packed. If it hadn't been for the glitch you would have got 5 stars.”

Helpful Report

Posted 3 months ago

Thank you for your insightful 4-star review! We appreciate your feedback regarding the payment process and apologize for any confusion caused by the website glitch. It’s great to hear that your delivery was prompt and the product was well packed. Your experience helps us improve, and we’re committed to making your future orders seamless. If you have any questions or need assistance, please feel free to reach out! Best regards, BASD Customer Service

Posted 3 months ago

“Very good”

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Posted 4 months ago

Thank you for your positive 4-star review! We're glad to hear that you found your experience to be very good. Your feedback is important to us and helps us continue to improve. If there's anything specific we can do to earn that extra star, please let us know! Best regards, BASD Customer Service

Posted 4 months ago

“Your online form has a huge issue, adding ones delivery address does not ensure that the parcel gets to client. One would expect a delivery address would be a finite instruction! Apparently you have a tick box that separately has to be ticked to action it, I did not see it. Upon completion (as I thought) the screen clears so you don't get a chance to review the page again, as I said, a delivery address is where you want it to go, if that's not the case the box would be left blank! But it had my address in it because thats was my instruction. Anyway upon receiving a email instructing me to pick it up (shock to me) I expressed my original instruction on phone to yourselves direct and had now to pay for the apparent "free" delivery. On the day of delivery, unknown to me, the parcel address had been corrupted, my door number 15 became 5. The delivery data is only found hidden below a random banner on the email from the van driver company. It took some time to find it, the email gave no clue that this information was included so was extremely lucky to find this hidden information. It had a photo of my alleged door step. We were in & no delivery had been undertaken. On surching our 70 unit estate for a door which matched the porch photo, I found my parcel, some 300 yards from our home... that ain't great!”

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Posted 5 months ago

“Order and delivery time was excellent. However I am dissapointed with having to replace the part again after two years. New house was purchased in Nov 2018. Had to replace the engine in Nov 2022, and again this month Nov 2024. It is very expensive to replace the part that lasts a short period of time particularly as the shower is only used by one person.”

Helpful Report

Posted 6 months ago

Thank you for your review, Stephen. We’re glad to hear that you were pleased with the order and delivery time. However, we’re truly sorry to learn about the issues you've faced with replacing parts so frequently. Your feedback is important to us, and we’ll certainly pass your concerns along to our team for further review. We appreciate your understanding and hope to resolve these matters in the future. Best regards, BASD Customer Service

Posted 6 months ago

“Good easy ordering service. Item arrived on time. Price was competitive.”

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Posted 7 months ago

Thank you for your great 4-star review of Bathrooms And Showers Direct! We're glad to hear that you found our ordering service easy and that your item arrived on time. Best regards, BASD Customer Service

Posted 6 months ago

“Excellent product once it arrived, there was a delay but that was due to the supplier. However the company did keep us informed.”

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Posted 7 months ago

Thank you for your thoughtful 4-star review of Bathrooms And Showers Direct! We're glad to hear that you were pleased with the product once it arrived and appreciate your understanding regarding the delay from the supplier. Best regards, BASD Customer Service

Posted 7 months ago

“The items arrived in good condition without unnecessary packaging amd in the time frame specified. The delivery went smoothly and they used a decent company to ship. They were good value compared to other sellers who were selling the exact same. We bought set of four bath n also one sink Grohe taps for bathrooms.”

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Posted 8 months ago

Thank you so much for taking the time to leave us a 4-star rating for Bathrooms And Showers Direct! We are pleased to know that the items arrived in good condition and without excessive packaging, just as you expected. It's also great to hear that the delivery went smoothly and that you were satisfied with the shipping company we used. Best regards, BASD Customer Service

Posted 7 months ago

“A product that I wanted at a good price”

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Posted 8 months ago

“Great service with prompt replies and assistance when things went wrong.”

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Posted 8 months ago

“Found the right toilet seat because the site had some dimensions”

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Posted 9 months ago

“Arrived on time and well packed”

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Posted 9 months ago

“Delivery as requested. Satisfied with items ordered and delivered. Deliverer carried bulky/heavy item up 3 flights of stairs which was very good of him.”

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Posted 9 months ago

“I have no complaints regarding Bathrooms and Showers Direct. However, with regards to the Aqualisa 9.5KW digital replacement unit, it needed a small modification to gain access to one of the three original fixing hole.”

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Posted 9 months ago

Bathrooms And Showers Direct is rated 4.8 based on 2,234 reviews