Bathrooms And Showers Direct Reviews

Name: Bathrooms And Showers Direct
Address: Unit 16, Lumina Way, Enfield, Unit 16, Lumina Way, Enfield, London Borough of Enfield
Rating: 4.84

4.8 Rating 2,235 Reviews

97 %

of reviewers recommend Bathrooms And Showers Direct

4.8

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

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Bathrooms And Showers Direct 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and reasonable prices”

Helpful Report

Posted 9 months ago

“Just Trays Fusion JT40 Shower Tray Waste Chrome. Total 'waste' of money. The product was well made but it had a design flaw. On initial assembly, the distance from the underside of the 'upper assembly' (the threaded flanged part inserted in the upper face of the shower tray), to the upper face of the lower seal on the bottle trap, (placed on the underside of the shower tray) is only 20mm. The same thickness as the shower tray. Even with pressure to compress the seal, the internal & external threads between the 2 components would not mate. Unfortunately I did not do a dry run & applied mastic. So the part could not be returned as new. Lessons. Initial assemble without mastic. Buy at your local plumbers merchant so you can 'try before you buy.'”

Helpful Report

Posted 1 year ago

Good Morning Mel, I can see you left a review about a product rather than service as we request. I am sorry to learn that you have had a problem with the shower waste, I can't see that we have had any correspondance from you to discuss the problem. If it was a faulty one, we would always look to resolve the issue. Just Trays do a number of wastes and as you didn't get the tray from us, I am unable to confirm if you purchased the correct one. Please reach out to us on email at info@bathroomsandshowersdirect.co.uk so we can discuss this with you. If there is a fault with the waste, we will of course look to replace this for you. Please let us know which tray you have. Hopefully we can change the 2 stars into at least 4. Regards Becky Ellis Customer Service Manager BASD.

Posted 1 year ago

“I ordered online & I received a message to say they didn’t have stock (1-2 weeks). I cancelled & received a full refund. Quick response to emails & quick refund at least.”

Helpful Report

Posted 1 year ago

“Wrong item delivered. Was told item was out of stock despite website showing stock available. Had to wait for the the order and receive from supplier before sending it in to me. Resulted in a delay to job completion for customer”

Helpful Report

Posted 1 year ago

“Not very happy it cost me £75 to deliver this item!”

Helpful Report

Posted 1 year ago

Morning Lee Thank you for leaving a review, feedback good or bad is always helpful. The delivery charge on the furniture you ordered is in line with most competitors and our standard large delivery. We advised you of 10 working days however you needed to unit quicker and opted to pay the additional premium delivery charge. You delivery was made 7 working days after your order. We constantly check our pricing and we are very competitive, even with our delivery charge included. We do advise on the order confirmation and product of estimated lead times and recommend that you do not book in workmen until the goods are received and inspected. I am sorry you felt the need to review us so low. Becky Ellis Customer Service Manager BASD

Posted 1 year ago

“That tap unit itself I have no issues with, but the shower hose that was included with it was not designed to fit the unit I purchased. The hose has a thread on the inside of the connector, but the unit requires a connector with an external thread. Therefore, the hose is useless. fortunately, our original hose did fit. This is a sloppy error from a business that should know better.”

Helpful Report

Posted 1 year ago

Hi Chris Thank you for the review, it is sad that you felt the need to write one without having contacted us to discuss the problem first. The shower mixer was sent to you in the exact same state we received it from Ideal Standard and the hose should have a female thread on both ends. One connects to a male thread on the tap, the other to a male thread on the head. If this is not what you have received, please can you send me a picture to demonstrate the problem and I will get a replacement hose on order for you. I look forward to hearing from you. Becky Ellis Customer Service Manager BASD

Posted 1 year ago

“The ordering on the net was good, the delivery was very quick and efficient but I did not receive the exact item I ordered. I ordered a replacement but I believe I received a newer version of the same item which did not fit exactly and as per fitting instructions. After a certain amount of bad language on my part, I managed to make a workable but not precise fit. It'll do, but not in the Yorkshire way!”

Helpful Report

Posted 2 years ago

Good Morning Christopher, Thank you for taking the time to leave us a review about our service, although I have not been able to find any contact from you regarding the problems you had with fitting the seat. Without knowing the exact toilet pan you were ordering the seat for, it is impossible to confirm whether the seat you ordered is the correct one or if the design you required has changed. To the best of my knowledge, if there have been any changes to the E791701 Concept/New Studio Toilet Seat, Ideal Standard would ensure the fit was the same as the previous version. We have been stocking and selling the model you purchased for 5 years with no significant problems. If you have a photograph showing the model number on the packaging and we have sent you something different to what you ordered, then we will be more than happy to put this right for you. We would always recommend a customer contacts us if they do have problems. Please let us know if we can advise further in any way. Regards Becky Ellis Customer Service Manager BASD

Posted 2 years ago

“Great communication, just don’t have what I ordered and paid for!”

Helpful Report

Posted 2 years ago

“Hi I ordered 2 new toilet seats for my rented property. The 2 seats arrived promptly but were 2 different designs. It wasn’t a big issue as both could be fitted, but it would have been better to have 2 the same as ordered.”

Helpful Report

Posted 2 years ago

Good Morning Thomas I am sorry that you have received two different designs. Roca has recently changed the seat you ordered, which I believe has different but easier-to-use hinges. If you would like us to swap out one of the seats so they are the same, please get in touch with photos. Kinds Regards Customer Service BASD

Posted 2 years ago

Bathrooms And Showers Direct is rated 4.8 based on 2,235 reviews