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Bathrooms And Showers Direct Reviews

4.8 Rating 1,711 Reviews

97 %

of reviewers recommend Bathrooms And Showers Direct

Company Reviews

4.8

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

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Bathrooms And Showers Direct 5 star review on 24th February 2024

Bathrooms And Showers Direct 5 star review on 1st February 2024

Bathrooms And Showers Direct 5 star review on 5th December 2023

Bathrooms And Showers Direct 5 star review on 5th December 2023

Bathrooms And Showers Direct 5 star review on 5th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All fine but delivery day was unclear and couldn’t change it without paying extra even though I was trying to avoid a day when I would not be in. Got the text and email from DPD to tell me the time of delivery one hour before so not much notice like you get from other websites. Easy ordering but could do better on communications on delivery.”

Posted 1 month ago

Good morning Jennifer, Thank you for your review. I am a little concerned that you were told you couldn't change the delivery unless you paid for it, as this is not something we do. If it was DPD who told you that there was a charge, I would be grateful if you could drop us an email to let me know what happened. We did advise on your order confirmation that the order would be despatched within one working day, and as your order was placed in the evening of the 23rd, we despatched it on the 24th. You are given the option with DPD to delay the delivery free of charge, or you can ask them to leave it in a safe place. You are also able to add a note to your order when you go through the checkout process to add any information about days to avoid etc. We pride ourselves on good communication and I know when we create the parcel label a message is sent to the number and email address on the order. I can see on our shipping screens that an email was sent at 07:24 on April 24th. Perhaps this went to your junk folder? I am sorry you feel we have not given adequate notice for a quick delivery. Regards Becky Ellis Customer Service Manager BASD

Posted 1 month ago

“Delivery speed and tracking all good. Website easy to shop and process payment. However, Product image was incorrect and ended up ordering the wrong toilet seat and didn't realise until I'd opened the packaging.”

Posted 1 month ago

Good Morning Gerard Thank you for your review. I would be interested to learn what was wrong with the listing as I am unable to find any contact from you to advise a problem. We do list all products to the best of our knowledge and if there is something wrong, we would always try to put this right as quickly as possible. If you could send us an email with further detail, we would be happy to look into this for you. Regards Becky Ellis Customer Service Manager BASD

Posted 1 month ago

“Did ok on this order and if had been ordering o r item would have given an 5 star rating and was impressed. Unfortunately our other order has been delayed twice even though it showed in stock. Email updates have been good, but concerned whether they will really get the product or not. Hence the 3 star.”

Posted 3 months ago

“Your first delivery was apparently inadequately packaged as it arrived on many pieces-maybe fault of currier!? The replacement was promptly and impressively delivered with superior packaging. Thank you”

Posted 3 months ago

“had 2 emails from a company called fayers?? we didn't know who these people were so at first didn't want to open the email. I googled the company to find it was a plumbing bathroom supplier, so decided to read it in case it was our order from bathrooms and showers direct. . It was. We paid to have it delivered to our home address and left instructions to leave in the porch if we were out. The courier failed to follow instructions and decided to leave it at a parcel drop off shop. We then had to google where this shop was to then print off a QR code to go and pick it up. To be honest there was so much sodding about googling who was who that I don't think we will bother again.”

Posted 4 months ago

“On check out stated next day parcel, Didn't see the bit where it said out of stock wait 10+ days. I'm still without what I ordered, and you have asked for a review. Invoice after purchase and later emails explaining a delay was not a good start.”

Posted 7 months ago

“Goods arrived damaged, poorly packaged and clearly had been sent out to another customer and returned. Box which the goods were in was very tatty and distressed and appeared to have been mishandled within the warehouse. Obviously, the goods had not been inspected and repackaged on their return. Company’s quality control procedure in need of scrutiny and possible amendments. However, written complaint was handled extremely well, very speedily with an amicable resolution to my complaint. Despite the unfortunate incident I would recommend the company to prospective customers. Brian Wilson”

Posted 8 months ago

Morning Brian, Thank you for taking to the time to leave us a review. As per our email exchange, I am so sorry that the product you ordered slipped through the net. It should never have been sent to you. I am glad we managed to reach a speedy and suitable outcome for you. Regards Becky Ellis Customer Service Manager BASD

Posted 8 months ago

“the product is excellent however next day delivery needs a bit of improvement. took almost a week to arrive. ordered on a Friday didnt arrive till Thursday glad it wasn't anything awkward or necessary, o wait a toilet seat is? luckily the old lady could use her neighbours toilet. other than that glitch great.”

Posted 10 months ago

Morning Simon Thank you for the review, however I am a little disappointed in the 3 stars. The order didn't leave us on the 13th as planned as there was a change to the delivery address and the information DHL had was requesting a house number. Unfortunately your response to my email was received too late to send the parcel that day. I can see the parcel was signed for on Tuesday 18th. I can only apologise that it wasn't at the delivery address on the Monday as it should have been. Kind Regards Becky Ellis Customer Service Manager BASD

Posted 10 months ago

“I orders a soft close toilet seat, I installed the seat to find out that it in fact wasn’t a soft close. The dispute is still ongoing so can’t give a full review at present.”

Posted 10 months ago

“Very good quality”

Posted 1 year ago

Thank you for you review! Hopefully next time we can achieve a four with you! ;) BASD Customer Service

Posted 1 year ago

“Very good and quick delivery”

Posted 1 year ago

Thanks for your review, Alan! We are so glad to hear that you had a great experience with us since we strive to ensure customer satisfaction. We value your input and feedback so much and do our best to make sure our customers have a pleasant experience when they shop with us. We are delighted to hear that you are happy and satisfied with our products and services. We will continue to make sure that customers like you get the best, quality products and services at the fairest prices. If you ever need help, please don't hesitate to reach out! We are always here to assist you in any way we can. Thank you so much for your feedback! BASD Customer service

Posted 1 year ago

“Ordered one cistern, but they failed to deliver the correct one. It seems there was a mix up with the product coding on their systems. Lucky for me they were only 15 minutes away , so I could get it rectified sooner. Overall, the customer service was great. They will try to help you if you have a genuine issue with your order. Minus two stars for getting my order wrong though. It wasn't a complicated order. But 5 stars for customer service. Also, those guys at the shop front were very helpful.”

Posted 1 year ago

“Product was okay just a shame they use DHL as a courier because their service was shocking”

Posted 1 year ago

“Item required was listed but not available. prompt action to inform me, but should not be listed. It is still on the website”

Posted 1 year ago

Good Morning and thank you for taking the time to leave us a review. We publish a delivery time on all our products based on where the stock is and at the time you placed your order, we were not aware that there was an issue with the supplier and that the stock had subsequently been discontinued. I am very sorry that we were not able to fulfil your order not offer you an alternative. Kind Regards Becky Ellis Customer Service Manager BASD

Posted 1 year ago

“Can’t comment yet as part has not been fitted.Hope to have it done on Monday.”

Posted 1 year ago

Good Morning Michael, Thank you for your review. I hope that once the shower engine is fitted you might consider revising your review if you believe we have offered you a good service. If there are any issues, please contact us by email and we will resolve them as soon as possible. Kind Regards Customer Service BASD

Posted 1 year ago

“People were very friendly and professional but they didn’t carry the stock they I had ordered. 4 weeks after placing the order I was then advised there would be at least a 2 week further delay but with no guarantee that this date would be met. I therefore cancelled the order with no issues and then ordered the items I needed from a different merchant who had them in stock at the same price with the items being delivered in 48 hours.”

Posted 1 year ago

Bathrooms And Showers Direct is rated 4.8 based on 1,711 reviews