Bathrooms And Showers Direct Reviews

4.8 Rating 2,234 Reviews

A-

Happiness Grade

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

Bathrooms And Showers Direct have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

97.96%

Industry Average

“ Top marks for service, price and delivery. ”

- K Brown

“ Very fast service and competitive price. ”

- Mr J Reeve

“ Decent price and really fast delivery. Would recommend. ”

- A

94.36%

Industry Average

“ I ordered Roca soft close toilet seats from them. Whole process from searching to ordering and delivery was very easy. Delivery was super quick ”

- Mr M Singh

“ Great product , well packaged and quick delivery. Thank you !! Kate Makinson ”

- K Makinson

“ Very good communication and quick delivery ”

- Mr C Matei

50.00%

Industry Average

“ Within days of receipt and fitting the silver release button on the loos seat became discoloured and pitted so I arranged to return it through Amazon. I had to send photos. Although the return was due to the item not being of the required standard, Bathrooms And Showers Direct deducted the return carriage cost from the refund. ”

- Mr P Gurr

“ I had a response on 22nd April (next working day as was Easter weekend) with an apology and told that my order had been refunded and will be in my account in 2 working days. ”

- P

“ Hard to write a review when I had to return item and still awaiting refund ”

- J Jarvis

95.99%

Industry Average

“ Ordered on a Thursday evening and fully expected to have to wait until the following week for my new toilet seat. It came on Saturday well packaged. A very prompt and efficient service. ”

- A

“ Very rarely and I prompted to give feedback-on this occasion I have to say this is a rare occasion where customer service went above and beyond. Item ordered and received had a flaw. Having contacted customer services over a bank holiday weekend, they responded on the next working day and had arranged over replacement to be sent out under the warranty which arrived the following day. If only more companies follow suit. ”

- M

“ Excellent customer support! I accidentally ordered the wrong item, and the team went above and beyond to help me find the correct one. They asked for photos, liaised directly with Roca on my behalf, and kept me updated throughout. So helpful and professional – I’m really pleased with the service! ”

- A

Bathrooms And Showers Direct Reviews

Price - Excellent

Delivery - Fast

Refunds - Average

Customer Service - Good