Bathrooms And Showers Direct Reviews

4.8 Rating 2,585 Reviews

Happiness Grade

Company Reviews

Insights

Metrics

Info

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Refunds

63.64%

- Average

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

63.64%

Industry Average

“ Great service I bought the wrong cistern and checked beforehand refund policy in case item is incorrect. I did have to pay for the DPD to return the item but got my refund within a couple of days. ”

posted 1 month ago - L De Jesus

“ Bought a shower engine which developed a fault shortly after fitting. Byron in customer service could not have been more helpful liaising with the manufacturer and getting my refund. They kept me in formed over a couple of weeks and chased it up for me. I'll be using them again. ”

posted 9 months ago - N

“ Customer service from Bathrooms And Showers Direct (provided by Afia Ahmed) was excellent. Originally, I was sent the incorrect sized item, which was promptly identified and rectified. Customer Services also followed up on my requests to arrange a return and refund. They were very professional. ”

posted 10 months ago - A Meredith

“ Excellent customer service, communication and updates. The item I ordered was no longer available, but Byron in Customer Services suggested an alternative and I was happy with that. The item was cheaper than my original order and a refund for the difference was made immediately. Really quick delivery and the company kept me updated throughout. I can thoroughly recommend them. ”

posted 1 year ago - A

“ I have not received a refund for this extra charge or an offer of a refund. ”

posted 1 year ago - Mr P Champion

“ There was a delay in regard to receiving my original order; but Inwas kept informed. When the item arrived it was damaged. Customer Service proved to be speedy and efficient, promising my account would be credited with a refund by the end of the day (27/2/25). This has not been received (3/3/25); a,though the damaged item has been collected. ”

posted 1 year ago - Mrs J Wood

“ Very helpful from ordering, delivery to return and refund. Thanks Becky Will use again ”

posted 1 year ago - Mr M Patel

“ I ordered a Roca lavatory seat that had to be obtained from the suppliers. I was kept informed of the progress of this order, and when delayed I was offered the option of a refund. I still wanted the seat which was difficult to obtain from other suppliers and was then given an update of a further date , and sure enough it was dispatched on that date. Very reliable. Thank you ”

posted 1 year ago - A

“ Amazing customer service; never been let down and their prices are great value for money. Never had an issue so have never had to get a refund but I'm sure refund process is also smooth ”

posted 1 year ago - D

“ I Irdered the wrong seat and contacted customer service who responded within 20 mins of me contacting them. They were able to help me identify the correct make of toilet and direct me to the right place to get a replacement seat. They then gave me a full refund for the wrong seat that I had ordered from them. Great service all round. ”

posted 1 year ago - C

Read all reviews on
Bathrooms And Showers Direct Write your review on
Bathrooms And Showers Direct

Bathrooms And Showers Direct Reviews

Refund - Average