Bathrooms And Showers Direct Reviews

Name: Bathrooms And Showers Direct
Address: Unit 16, Lumina Way, Enfield, Unit 16, Lumina Way, Enfield, London Borough of Enfield
Rating: 4.84

4.8 Rating 2,229 Reviews

97 %

of reviewers recommend Bathrooms And Showers Direct

4.8

Based on 2,229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

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Bathrooms And Showers Direct 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was seamless. Ordered the items and they were delivered very quickly. Excellent service.”

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Posted 2 weeks ago

“Incredibly fast delivery.”

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Posted 2 weeks ago

“Perfect fit, fast delivery.”

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Posted 3 weeks ago

“Great item”

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Posted 3 weeks ago

“Quick ordering and delivery stated”

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Posted 3 weeks ago

“Good service, prompt delivery and excellent product.”

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Posted 3 weeks ago

“This is the first time I have bought the toilet seat soft close cover from this company. I am very happy with the product and especially they carefull packaging 📦 for delivery ( Top Class ). Thank you very much Bathroom and Showers Direct.”

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Posted 3 weeks ago

“No only did I get the exact same shower door for £1,550 that my local (shop local) supplier, Aston Matthews quoted me £2,700 for, but they did it in 1 day (offered 5 by AM), then when we discoivered they had supplied the wrong size doors they switched by 9.30 the next morning. 5 Golden stars. Their staff on teh phone were also well trained (knew the products) and sorted everything out with no fuss. It pays to shop around!”

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Posted 4 weeks ago

“A really good upgrade on the fixings for this excellent toilet seat.”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Not had a good experience with Bathrooms and Showers Direct. Placed my order for a toilet and sink on 6th April. Had good communication from Becky to inform me that my order will be shipped directly from the supplier and they will be in touch. Was then advised of the delivery date, all good so far. Then the products were delivered. The pieces were packed terribly and as a result were in several pieces. How the delivery driver didn’t see this I don’t know. I then reported the delivery was damaged on 18th April and sent photos of the terrible packaging and my items in pieces. I had a response on 22nd April (next working day as was Easter weekend) with an apology and told that my order had been refunded and will be in my account in 2 working days. I was also told the courier would collect the goods on Thursday 24th April. This collection didn’t happen, I was then told on the phone it would definitely be collected on the Friday. Again this didn’t happen so am now left with a pallet full of broken bathroom products in my garden for over a week. The explanation I got was that the courier ‘forgot’ to collect. Goods were finally collected on Monday 28th. Worth noting it was a third party courier but it was me that had to keep chasing for answers. The part that I find terrible is that despite being told my refund had been processed on 22nd April I still have not received it. I asked why and was told it was processed yesterday (28th) so not sure why I was told this incorrect information which is clearly not true. At the time of writing I still have no refund and no explanation why. I will now have to take this up with my bank to try and get my nearly £300 back. Ashame as seemed like a decent company who have been let down by a third party supplier and delivery company, but not sure why they did it process refund when they said they had and still feel it necessary to hold on to my money. I would definitely not recommend”

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Posted 1 month ago

Good Morning, As per my email sent last week, I am extremely sorry for your experience with us. This is not up to our usual standard and unfortunately being let down so badly by the delivery company is not acceptable. I can confirm that the refund was processed and monies paid to you. Regards Becky Ellis Customer Service Manager BASD

Posted 2 weeks ago

“Excellent price and all received in good condition”

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Posted 1 month ago

“New toilet seat easy install”

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Posted 1 month ago

“Very good service, great prices and the basin was packaged very well, so arrived in perfect condition.”

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Posted 1 month ago

“Needed a new toilet seat. Website is clear with diagrams etc and the product arrived promptly and in perfect condition.”

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Posted 1 month ago

“Very helpful company - worked with me to establish delayed delivery. Information provided in order for me to make my choice was clear - product arrived well packed. (Delivery was 'Over 7 days' by my choice)”

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Posted 1 month ago

“Fantastic service, ordered on a Wednesday and received it the next day. A good product at a reasonable price. Thank you.”

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Posted 1 month ago

“Fantastic company sorted problem thanks great service will buy from again”

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Posted 1 month ago

“Delivered as promised. Good price and quality. Thank you”

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Posted 1 month ago

“Excellent”

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Posted 1 month ago

Bathrooms And Showers Direct is rated 4.8 based on 2,229 reviews