Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Bathrooms And Showers Direct Reviews

4.8 Rating 1,694 Reviews
97 %
of reviewers recommend Bathrooms And Showers Direct
Company Reviews Insights Metrics Info
4.8
Based on 1,694 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Bathrooms And Showers Direct Reviews

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.



We aim to provide knowledge, experience and excellent customer service as well as great products.



We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

Write Your review

Tell us how Bathrooms And Showers Direct made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
O
Verified Reviewer
“I recently had the pleasure of doing business with Bathrooms and Showers Direct and I must say, I am thoroughly impressed. The delivery was prompt, they supply wide range of high-quality products. Their customer service team was equally impressive. They were knowledgeable, friendly, and went above and beyond to ensure that I was satisfied with my purchase. They guided me through the selection process, offering valuable advice on what would best suit my needs and aesthetic preferences. In conclusion, if you're in the market for bathroom and shower supplies, I can't recommend Bathrooms and Showers Direct enough. Their commitment to quality and customer satisfaction is evident in every aspect of their business. I am extremely happy with my new bathroom and I'm confident you will be too!”
Helpful Report
Posted 3 weeks ago
Dear Ozdill,Thank you so much for your fantastic 5-star rating of Bathrooms and Showers Direct. We truly appreciate your kind words and are thrilled to hear that you had a wonderful experience with us. We take great pride in providing prompt delivery and offering a wide range of high-quality products. It's fantastic to know that you were impressed with our selection. Our customer service team is dedicated to ensuring your satisfaction, and we're delighted that they were able to assist you. We strive to be knowledgeable, friendly, and to go above and beyond for our customers. It's wonderful to hear that they provided valuable advice and guidance during the selection process. We're thrilled to hear that you're extremely happy with your new bathroom. Your satisfaction means the world to us, and we're confident that others will have a similar experience. Thank you once again for your kind words and for recommending us to others. We greatly appreciate your support and look forward to serving you again in the future. Warm regards, BASD
Posted 3 weeks ago
K Corkery
Verified Reviewer
“I happened upon the Bathrooms and Showers Direct website as I am searching for a replacement wash hand basin pedestal only… with particular requirements as it’s a replacement for a cracked one! I really have to commend your online staff, particularly Afia who has tried so hard to find me what I need. Unfortunately I was unable to buy from you on this occasion but your customer service is second to none. Thank you to Afia for trying.”
Helpful Report
Posted 3 weeks ago
M Jennifer Coxon
Verified Buyer
“All fine but delivery day was unclear and couldn’t change it without paying extra even though I was trying to avoid a day when I would not be in. Got the text and email from DPD to tell me the time of delivery one hour before so not much notice like you get from other websites. Easy ordering but could do better on communications on delivery.”
Helpful Report
Posted 3 weeks ago
Good morning Jennifer, Thank you for your review. I am a little concerned that you were told you couldn't change the delivery unless you paid for it, as this is not something we do. If it was DPD who told you that there was a charge, I would be grateful if you could drop us an email to let me know what happened. We did advise on your order confirmation that the order would be despatched within one working day, and as your order was placed in the evening of the 23rd, we despatched it on the 24th. You are given the option with DPD to delay the delivery free of charge, or you can ask them to leave it in a safe place. You are also able to add a note to your order when you go through the checkout process to add any information about days to avoid etc. We pride ourselves on good communication and I know when we create the parcel label a message is sent to the number and email address on the order. I can see on our shipping screens that an email was sent at 07:24 on April 24th. Perhaps this went to your junk folder? I am sorry you feel we have not given adequate notice for a quick delivery. Regards Becky Ellis Customer Service Manager BASD
Posted 3 weeks ago
V
Verified Reviewer
“Great service, special thanks to their sales advisor Afia”
Helpful Report
Posted 3 weeks ago
Mr B Caple
Verified Buyer
“No problem in finding the replacement part I needed”
Helpful Report
Posted 3 weeks ago
Mrs P Johns
Verified Buyer
“Excellent customer service, online easy to access and fast delivery.”
Helpful Report
Posted 3 weeks ago
Mr P Kilby
Verified Buyer
“Prompt and efficient service”
Helpful Report
Posted 3 weeks ago
Mr M Bailey
Verified Buyer
“very efficient and particularly helpful with delivery”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
“Ordered on the Saturday and arrived on the Tuesday excellent seevice”
Helpful Report
Posted 3 weeks ago
D
Unverified Reviewer
“Found this company via internet as we was struggling to get parts for our loo seat. They sourced the parts from there supplier and kept me informed every step of the way as they were out of stock and managed to deliver 5 days before due date. Saved us a lot of money can’t recommend there services enough AAA+++++++”
Helpful Report
Posted 3 weeks ago
Mrs J Preece
Verified Buyer
“From start to finish this was a great buying experience. Lots of emails to keep me up to date with the progress of my orders, which was great. I also received my order before the expected date. I would definitely recommend this company.”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Reviewer
“Excellent service and help as always from Afia!! Makes my life so much easier :)”
Helpful Report
Posted 3 weeks ago
Mr B St John
Verified Buyer
“We were looking to replace a few items in our shower room, Bathrooms and Showers Direct had a good selection of items to choose from and we were able to find everything we needed in the store. The sales assistant Cole, was very helpful and was able to answer all our queries. Very happy with the store and service and was even able to change an item after we had initially bought it.”
Helpful Report
Posted 3 weeks ago
Mr R Lakin
Verified Buyer
“I needed to a replacement Duravit Starc 3 soft close toilet seat. Bathrooms and Showers Direct responded very quickly to my query. The new seat arrived promptly. I am very happy with the service they provided and am happy to recommend them.”
Helpful Report
Posted 3 weeks ago
Mrs A Hyslop
Verified Buyer
“Order was very easy to process and arrived very promptly . Very impressed .”
Helpful Report
Posted 4 weeks ago
Mr G O?Mahony
Verified Buyer
“Delivery speed and tracking all good. Website easy to shop and process payment. However, Product image was incorrect and ended up ordering the wrong toilet seat and didn't realise until I'd opened the packaging.”
Helpful Report
Posted 4 weeks ago
Good Morning Gerard Thank you for your review. I would be interested to learn what was wrong with the listing as I am unable to find any contact from you to advise a problem. We do list all products to the best of our knowledge and if there is something wrong, we would always try to put this right as quickly as possible. If you could send us an email with further detail, we would be happy to look into this for you. Regards Becky Ellis Customer Service Manager BASD
Posted 4 weeks ago
Mr A Moreno
Verified Buyer
“Quick delivery, good service”
Helpful Report
Posted 4 weeks ago
Mr T Snape
Verified Buyer
“I'm always dubious about online purchases, so glad to say bathroom and showers direct were excellent from start to finish, I dealt with Brooke who was spot on. would use again without question.”
Helpful Report
Posted 1 month ago
Mr R Mercas
Verified Buyer
“delivered quick and correct item”
Helpful Report
Posted 1 month ago
Mr M Forrest
Verified Buyer
“Kept me informed and competative pricing :”
Helpful Report
Posted 1 month ago
Bathrooms And Showers Direct is rated 4.8 based on 1,694 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request