Recieved completely different item to the sales images. Bought a Toilet Seat £70 including delivery. The Seat that was delivered was compatible with my toilet; though a totally different model with plastic hinges instead of metal. general lower quality than presented on the sales page. the Respondent to my query had me first take pictures. I agreed and took very careful pictures which they would later dispute that I'd captured the hinges clearly. which was ridiculous. after the pictures were sent. I had a response saying "We have sent you the right seat." after further communication. they made out the sales images were sub-value of importance as long as the code was correct. which it was apparently. so they weren't interested in acknowledging any fault. they suggested I arrange and pay for recorded service by courier and its return. they were absolutely horrible to deal with. ignoring any valid question. and responding with irrelevant useless information. would not recommend if there is some kind of seller explanation to this negative review. they may say that I was rude. and I would like to paste the exact message they are refurring to so you can read it for yourself: "You cant see the hinges from these photos? https://imgur.io/a/viuj2yc every single response from you; you've sounded annoying and arrogant. you display an item. then send a different one. thats confusing for you? then you really don't belong in sales!" they next sent an email saying they were no longer willing to communicate