Beware! Ordered basin and semi ped, site said in stock but they then have it sent from their stockist. So a few days later two enormous boxes arrived far larger than needed. Full of packing but the basin was actually touching the bottom of the box and absolutely totally smashed, semi ped ok. Asked for them to be collected and didn't want to reorder after the way the basin had been packaged. Then was told I'd have to pay for the return of the semi ped because it had been delivered in tact. I was furious and told customer services that this was appalling and I should be fully refunded. Their final offer was for me to take the smashed basin to the tip and they would reduce the charge to £10 to return the semi ped!! How very kind of them! With two enormous boxes blocking my hall I very reluctantly agreed and actually said I would write a review to express my dissatisfaction at the treatment from the company and the supercilious attitude of customer service agent. So today, no email to say a refund had taken place but when I checked my account the full amount had been refunded. I'm happy that happened but as an OAP I had to take a large box full of very sharp ceramic pieces to the tip. I've learned a lesson and would never order from this company again. I've just read the response from customer service : no email saying they would collect BOTH smashed basin and semi ped and courier (when I asked) said ONE box only for return. Just rubbish service causing a waste of effort and time for me. Also used DPD as courier so hardly surprised basin smashed although the packaging in over large box was inadequate.